Support » Plugin: Cloudinary – Image and Video Optimization, Manipulation, and Delivery » Image doesnot get deleted while deleting media from wordpress media

  • Resolved Sourabh Godha

    (@sourabhgodha)


    Hello Team,

    When I delete the image from the WordPress end the image gets deleted on the WordPress but it is not deleted in the cloudinary dashboard. Can you please look at the issue and apply the fixes.

    Version of the plugin using – 2.1.9
    Wordpress version – 5.4.2

    Thank you,
    Sourabh

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support loic @ cloudinary

    (@loiccloudinary)

    Hi @sourabhgodha

    Thanks for reaching out.

    May I ask you to share the information you have on the Sync Media tab of the Cloudinary plugin, especially:

    • If Auto-Sync is ON
    • If you set a Cloudinary Storage Path and if yes, did you recently change this setting.

    Looking forward to your update.
    Best regards,
    Loic

    NB: We recently released the v2.2.0 of the plugin, I would recommend to upgrade to this version.

    Hi @loiccloudinary ,

    Auto sync is ON and I didnot set the path for the cloudinary storage.

    Thank you,
    Sourabh

    Plugin Support loic @ cloudinary

    (@loiccloudinary)

    Hi @sourabhgodha,

    Thanks for the information provided.

    I have been able to reproduce the issue with the v2.1.9. However, I haven’t been able to reproduce it with the v2.2.0.

    May I ask you to update to the last version of our plugin and let me know if it works for you?

    Looking forward to your update.
    Best,
    Loic

    Sourabh Godha

    (@sourabhgodha)

    Hi @loiccloudinary ,

    I have updated the plugin to version – 2.2.0.

    The Auto upload to cloudinary has stopped and even the deletion issue is not resolved for me.

    My cloud name – ds2yzu16u

    Thank you,
    Sourabh Godha

    Plugin Support loic @ cloudinary

    (@loiccloudinary)

    Hi @sourabhgodha

    I have found some successful deletions of the image named banner-img performed in the last 7 days. However, I can see that there are 2 other identical images in your account:

    Do you mind sharing how did you upload those images? Do you also have those 2 copies still in your Media Library?

    Thanks in advance.
    Best,
    Loic

    Sourabh Godha

    (@sourabhgodha)

    Hi @loiccloudinary ,

    From the Cloudinary dashboard, the deletion is successful.

    If We delete the images from the WordPress dashboard the image is still seen in our Cloudinary dashboard. Images does not get deleted from Cloudinary Media dashboard.

    Do me know if you are not able to reproduce the issue.

    Thank you,
    Sourabh

    Plugin Support loic @ cloudinary

    (@loiccloudinary)

    Hi @sourabhgodha

    Would it be possible to provide us with temporary access to a sandbox environment of your site as I am not able to reproduce on my side.

    If it is possible, could you create a ticket to support@cloudinary.com?

    Thanks in advance.
    Best,
    Loic

    Plugin Support loic @ cloudinary

    (@loiccloudinary)

    Hi @sourabhgodha

    As mentioned in the support ticket, the v2.4.0 recently released fixes the issue.
    We also have other customers reporting the deletion is now working properly.

    For this reason, I will close the ticket.

    Hope it makes sense.
    Best,
    Loic

Viewing 8 replies - 1 through 8 (of 8 total)
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