Support » Plugin: Draw Attention » image displayed, Hotspots not clickable

  • Resolved yaelir13

    (@yaelir13)


    I have implemented draw attention, the free version, to create a virtual booth. I defined several hotspots all linking to URLs. Using Elementor I created a page that has one shortcode widget with the [drawattention] shortcode. The image displays correctly, yet none of the hotspots are clickable. In the browser debug mode I can see the hotspots are defined yet the divs with class=”hotspot-content” are empty.

    Any help you can offer will be greatly appreciated,

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Draw Attention Support

    (@wpdrawattention)

    Hello @yaelir13

    Could you send us a link to the page you’re working on? Our support email is support@wpdrawattention.com

    Thanks,
    Natalie G

    yaelir13

    (@yaelir13)

    Hi Natalie,

    Thanks for reply. I sent you the details to the support email.

    Looking forward to your insight!

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Volunteer

    >> Could you invite us to your account? <<

    @wpdrawattention I’ve deleted your offer to login to your user’s site. While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

    If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

    Thankfully are other ways to get information you need:

    You get the idea.

    We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

    When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

    Moderator Steven Stern (sterndata)

    (@sterndata)

    Forum Moderator & Support Team Volunteer

    @janicwp2019 Please don’t offer to send or post logon credentials on these forums: https://wordpress.org/support/guidelines#the-bad-stuff

    Thx Steven

Viewing 5 replies - 1 through 5 (of 5 total)
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