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Image data does not exist. Please re-upload the image. (27 posts)

  1. robincook
    Member
    Posted 2 years ago #

    When I load an image it says "Image data does not exist. Please re-upload the image." although the image is there, so when I post using an image I dont have the option of reducuing the size.

    I have disabled all plugins yet problem persisits, anyone any ideas.

    My site is http://www.robin-cook.co.uk

    Thanks Robin

  2. esmi
    Forum Moderator
    Posted 2 years ago #

    Have you tried:

    - switching to the Twenty Eleven theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

  3. robincook
    Member
    Posted 2 years ago #

    nope that doesnt seem to work, the image is there in media folder you kust get this message when you go to edit to select a smaller version

  4. esmi
    Forum Moderator
    Posted 2 years ago #

    Have you confirmed that the image and its smaller versions are present in the uploads folder using FTP?

  5. robincook
    Member
    Posted 2 years ago #

    yes all the different sizes are in the uploads folder

  6. esmi
    Forum Moderator
    Posted 2 years ago #

    Have you manually checked each of the image files?

  7. robincook
    Member
    Posted 2 years ago #

    yes I have, all sizes are there but do not show when you go to edit image in media lib, you just get the error "Image data does not exist. Please re-upload the image."

  8. esmi
    Forum Moderator
    Posted 2 years ago #

    No. I meant download the images and try opening them on your computer.

  9. robincook
    Member
    Posted 2 years ago #

    would you like to log into my cpanel and have a look, I have created a username and pword

  10. robincook
    Member
    Posted 2 years ago #

    yes I have opened the images in Photoshop they are there

  11. esmi
    Forum Moderator
    Posted 2 years ago #

    This level of support is really beyond the scope of what we are able to provide in the forum. And you should never, EVER, give out access to your site or hosting control panel to just A.N.Random person on a forum.

    If you cannot manage to do yourself, perhaps you need to consider hiring someone to carry out the work for you? At least that way, you can check on their credentials first.

  12. esmi
    Forum Moderator
    Posted 2 years ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the Twenty Eleven theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    - re-uploading all files & folders - except the wp-content folder - from a fresh download of WordPress. Make sure that you delete the old copies of files & folder before uploading the new ones.

  13. robincook
    Member
    Posted 2 years ago #

    yes sadly I have done all that, I will plod on and try other things

  14. esmi
    Forum Moderator
    Posted 2 years ago #

    It might be worth contacting your hosts to see if there are any security restrictions or configurations at their end that might be causing the problem.

  15. robincook
    Member
    Posted 2 years ago #

    I will try, it only occurred yesterday for the first time, I am trying to backtrack to see what I may have done

  16. esmi
    Forum Moderator
    Posted 2 years ago #

    Do keep in mind that hosts often update a server's configuration without telling you. So they might have changed something yesterday too. I had a similar problem with my own hosts some months back. A download management plugin that had been working fine suddenly started to have problems. After some digging, I contacted the hosts. Turned out they'd updated their firewall and got a little over-enthusiastic when blocking certain ports. They made some changes at their end and the problem was solved.

  17. robincook
    Member
    Posted 2 years ago #

    worth a try thanks

  18. robincook
    Member
    Posted 2 years ago #

    If it helps the files uploaded since yesterday have no dimensions, the previous files did

  19. esmi
    Forum Moderator
    Posted 2 years ago #

    Aha! So it's the image uploading that's the problem. That sounds like it might be a server security issue.

  20. robincook
    Member
    Posted 2 years ago #

    do you think so

  21. esmi
    Forum Moderator
    Posted 2 years ago #

    I think it's a distinct possibility. Can you try uploading an old image that has previously uploaded successfully and see if you get the same 0x0 images via FTP?

  22. robincook
    Member
    Posted 2 years ago #

    this is an old image data

    File name: RCP_4016.jpg

    File type: image/jpeg

    Upload date: September 7, 2012

    Dimensions: 2832 × 4256

    and now I get

    File name: RDC2326.jpg

    File type: image/jpeg

    Upload date: November 13, 2012

  23. robincook
    Member
    Posted 2 years ago #

    will try and relaod an old one

  24. robincook
    Member
    Posted 2 years ago #

    have reloaded an old one, still no data, they appear in media file as miniture full size images not as a thumbnail as they did previously

  25. esmi
    Forum Moderator
    Posted 2 years ago #

    That confirms that this is either a server security issue or a problem with the server's copy of the GD Library module. You definitely need to contact your hosts about it.

  26. robincook
    Member
    Posted 2 years ago #

    Thanks I will chase them and let you know the outcome. Appreciate the assistance

  27. esmi
    Forum Moderator
    Posted 2 years ago #

    No problem. I hope you get it all sorted quickly.

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