Support » Plugin: Wow Divi Carousel Lite - Divi Theme and Divi Builder » Image could not be loaded in the Lightbox

  • Resolved mohfrad21

    (@mohfrad21)


    I have the “WowCarousel for Divi Lite” installed properly and works well for 5 – 6 images on a page, but the image I click on is not shown in the lightbox … instead i see a dark page with an error in the middle : “the image could not be loaded.”
    ** Open image in Lighbox ** is already turned on and is set to “YES”…
    Thank you for your time folks.

    • This topic was modified 2 months ago by mohfrad21.
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  • Plugin Author DiviPeople

    (@divipeople)

    Hello @mohfrad21
    We are sorry about your experience.
    And we are also sorry for the late reply.

    It seems that this might happened due to the cache.
    So try to remove/delete any types of cache files to see if it resolved or not. Browser cache, Divi et-cache, WP-Rocket, Divi Rocket’s server-wide caching could be the reason also.
    Here is a small video about this:
    Video URL: https://www.youtube.com/watch?v=XzZAUtb4_Qc

    After all of this if your issue could not solve please contact our support.
    Support URL: https://divipeople.com/support/

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