Support » Plugin: Media Cleaner: Clean your WordPress! » image carousel missed scan?

  • Resolved GordonB

    (@gordonbutler)


    Media Cleaner doesn’t seem to be spotting images displayed by Jetpack carousels in pages and is listing them as “Not found in content”, even though their IDs are visible in the code editor view.

    I’m using the free version, is this a premium-only feature?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • I’m having the very same issue with the plugin MetaSlider, should I open another ticket?

    Plugin Author Jordy Meow

    (@tigroumeow)

    Hi @gordonbutler,

    If MetaSlider is a paid plugin, I will only add support in the Pro Version of Media Cleaner (it’s a huge a amount of work for me to support every thing out there, spend a few years of my life on this actually :p). Same with JetPack.

    Don’t hesitate to contact me if you are interested in this, and I will need your help to replicate the issues you encounter. I always make sure it works 🙂 Contact: http://meowapps.com/contact

    Thanks for getting back @tigroumeow !

    MetaSlider is a free plugin, with more than 700k active installations: https://wordpress.org/plugins/ml-slider/

    It would be very helpful if you could find out what is causing the issue and therefore keep using Media Cleaner.

    Thread Starter GordonB

    (@gordonbutler)

    Thanks for getting back to me.

    I appreciate the amount of effort tech support needs and understand your need primarily to support paying customers.

    My question wasn’t actually a tech support one, but rather a pre-sales question. I’m evaluating the plug-in and wanted to know if the issue I encountered was down to me only using the free version of Media Cleaner and would not be a problem in the paid version.

    Plugin Author Jordy Meow

    (@tigroumeow)

    Hi @gordonbutler,

    My question wasn’t actually a tech support one, but rather a pre-sales question. I’m evaluating the plug-in and wanted to know if the issue I encountered was down to me only using the free version of Media Cleaner and would not be a problem in the paid version.

    I actually checked and interestingly, nobody asked me to handle those plugins yet. However, if you are Pro User and can replicate for me a few issues, I’ll definitely handle them! It’s always my pleasure to handle more plugins support.

    Hi @tigroumeow, do you think it would be possible to get to work the free version of Media Cleaner with the free version of MetaSlider, or will I need to purchase the pro version?

    Plugin Author Jordy Meow

    (@tigroumeow)

    Hi @baga! I would love to be able to do this for the free version, but I only support free popular plugins (for the ones I usually get many requests). For this one, I never ever received a request for some reason, so spending hours of work would be difficult, especially at this moment. If you buy the plugin, it’s part of my service to support every use cases of my customers, so I would yes 🙂

    Alright thanks! Will take in consideration.

Viewing 8 replies - 1 through 8 (of 8 total)
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