I’m ticked off!

  • robotarmy

    (@robotarmy)


    1 month ago

    I don’t like this company. They have a little feature where you can test drive the plug-in. When I did the so-called test drive, the AI feature seemed to work really well. The AI feature and MOST OF THE FEATURES ARE NOT AVAILABLE WITh THE FREE VERSION! So when I paid for the upgrade to the pro version and installed it, I spent about an hour and a half trying to get the AI feature to actually generate a form to absolutely no avail. When I went to the website and I started the chat, I realized that the 24/7 chat is only an AI bot and not a live person. It tells you to “submit a ticket,” and somebody will get back to you M-F, 9-5 EST. What about me? I live on the West Coast.
    When you submit a ticket, you get a token email from “Jared Atchison, The cofounder of WPForms.” This is a joke. I really don’t like it when companies have email signatures of administrators who are probably playing golf while you’re trying to get your plug-in to work.
    The bottom line is that I just don’t like being manipulated. That’s exactly what this company does. It’s marketing that’s all done with mirrors! I am not very happy at all with my decision to do business with WP forms!

Viewing 1 replies (of 1 total)
  • Plugin Support Pranali Patel

    (@pranalipatel)

    4 weeks ago

    Hi @robotarmy ,

    Thank you for reaching out and sharing your experience. We apologize for the frustration and inconvenience you’ve encountered while using our service. Our goal is to provide a positive and supportive experience for all our customers.

    Technical Issue: After thoroughly reviewing your support tickets, it seems that the problem might be linked to security rules affecting your server’s configuration, possibly blocking the element. Hence, I recommended contacting your hosting provider to address this issue.

    Support and Communication: While our chat feature begins with an AI bot for immediate responses, I understand that more personalised help is needed. Our support team aims to do the same. However, I will share your feedback around different time zones so we can keep improving on this.

    Your feedback about our automatic emails have been noted. I assure you, our intention is not to manipulate.

    Kind regards,

Viewing 1 replies (of 1 total)
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