Support » Plugin: Google Listings & Ads » I’m sure the intention was good but..

  • Like many other reviewers state: -the setup fails.

    I had a google merchant account from before, and tried connecting to this. NOPE! Could not connect to the account.

    I am an experienced woocommerce user, and I’ve had Google Merchant for several years using Prestashop. Never been a problem. I fully understood what I had to do – but it was just not possible, as the setup failed.

    Since the plugin setup failed, I deleted my old merchant account.. Thinking I could start fresh.

    I made a new account during setup of the plugin. Then it got connected. (Yey!) But the next step – FAIL again. White screen in wp-admin, only thing visible was the left menu and admin menu. The content where the third setup step should be = blank.

    Two stars just because I know there have been much good thoughts behind this plugin. And the intentions are really good, AND it’s free..

    But oh my God what a mess! I think Google might have had too much to do with the code here. It does not reflect the WP experience at all!

    15 minute setup it says.. Here I am three hours later.

    The plugin requires connection to a WordPress.com account. Bad enough, but OK. I went with it.

    (But somehow also Jetpack – which I don’t use at all – got involved with the wordpress.com account I had to connect to).. And now my 18 year old webshop domain, that has nothing to do with wordpress.com at all – is added as a primary domain to my wordpress.com account!?

    Jetpack – which I have never ever used, is suddenly also connected to the wordpress.com account.

    And I can’t delete any of them from the wp.com account, as this gives an error message.

    Wordpress.com is asking me to change name servers for the webshop domain.. Wtf is this?

    Google Listings and Ads is not working..

    I wonder if the developer-team have ever tried setting up this plugin themself on a Live store. And if so – congrats if you got it working. Please then ask your wife, husband or best-friend to do the same with a woocommerce store, and see if he/she have the same success.

    Thank God I had a backup of my store 2 seconds before I installed this plugin.

Viewing 1 replies (of 1 total)
  • Plugin Support B C. a11n

    (@battouly)

    Hi @gomle,

    I’m sorry to know you had this experience so far with the Google Listings & Ads plugin.

    The intentions are good behind the extension. We will be happy to assist you further with the setup if you decide to give it another try.

    I know it can be frustrating to spend a long time on setting up a plugin just to end up deleting it.

    Though you left a review on your experience instead of a support request, I wanted to reach out and see if we could get it fixed.

    If you’ve decided that you don’t want to work through this any further, I totally understand. If that’s the case, please just ignore this reply. Otherwise, could you please create a support request here and attach a link to this review?

    Once we have a support request with more information, we are happy to help get everything resolved for you.

    Thank you!

Viewing 1 replies (of 1 total)
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