Support » Plugin: Easy Digital Downloads - Simple eCommerce for Selling Digital Files » I’m not getting emails for new registered users, and new sales

  • I’ve spent 10 hours to figure out the solution, but all in vain.

    When a user purchases a new item, nor I get the notification for the new sale, nor I get the notification for the newly registered user.

    I was getting the emails by yesterday, but it all stopped.

    By the way, when I send a test email via WP Mail STMP, it works fine.

    Moreover, when I register as a new user, I get an email as a user, but as an admin, I am not notified as the user has registered or purchase an item.

    Here is what I’ve done so far:

    1. Deactivating and deleting and installing the EDD
    2. Changing my PHP to the latest version
    3. Generated a new API from SendGrid
    4. Adding my new emails

    Please Help!

    Here is the info:

    ### Begin System Info (Generated 2020-08-01 14:11:34) ###

    — Site Info

    Site URL:
    Home URL:
    Multisite: No

    — Hosting Provider

    Host: DBH: localhost, SRV:

    — User Browser

    Platform: Linux
    Browser Name: Chrome
    Browser Version: 84.0.4147.105
    User Agent String: Mozilla/5.0 (X11; Linux x86_64)
    AppleWebKit/537.36 (KHTML, like
    Gecko) Chrome/84.0.4147.105 Safa

    — WordPress Configuration

    Version: 5.4.2
    Language: en_US
    Permalink Structure: /blog/%postname%/
    Active Theme: Mayosis Child 2.7.3
    Parent Theme: Mayosis 2.7.3
    Show On Front: page
    Page On Front: Home (#24)
    Page For Posts: Blog (#186)
    ABSPATH: /home/
    Remote Post: wp_remote_post() works
    Table Prefix: Length: 3 Status: Acceptable
    WP_DEBUG: Disabled
    Memory Limit: 40M
    Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed, refunded, failed, revoked, abandoned, processing, active, inactive

    — EDD Configuration

    Version: 2.9.23
    Upgraded From: 2.9.23
    Test Mode: Disabled
    AJAX: Enabled
    Guest Checkout: Enabled
    Symlinks: Disabled
    Download Method: Redirect
    Currency Code: PKR
    Currency Position: before
    Decimal Separator: .
    Thousands Separator: ,
    Upgrades Completed: upgrade_payment_taxes,upgrade_customer_payments_association,upgrade_user_api_keys,remove_refunded_sale_logs,update_file_download_log_data
    Download Link Expiration: 720 hour(s)

    — EDD Page Configuration

    Checkout: Valid
    Checkout Page:
    Success Page:
    Failure Page:
    Downloads Slug: /downloads

    — EDD Gateway Configuration

    Enabled Gateways: Checks
    Default Gateway: Checks

    — EDD Tax Configuration

    Taxes: Disabled
    Tax Rate: 0
    Display On Checkout: Not Displayed
    Prices Include Tax: No

    — WordPress Active Plugins

    All-in-One WP Migration: 7.25
    Classic Editor: 1.5
    Contact Form 7: 5.2
    Disable “BIG image” Threshold: 1.0
    Easy Digital Downloads: 2.9.23
    Easy Digital Downloads – Check Payment Gateway: 1.3.4
    Easy Digital Downloads – Duplicate Downloads: 1.0.1
    Easy Digital Downloads – Slack: 1.1.1
    Easy Social Share Buttons for WordPress: 7.0.1
    Elementor: 2.9.14
    Insert Headers and Footers: 1.4.6
    LiteSpeed Cache: 3.2.4
    Mayosis Core: 2.7.3
    Secondary Title: 2.0.2
    Sorsawo EDD Currency: 1.0.8
    WP Mail SMTP Pro: 2.2.1
    WP Server Stats: 1.6.9
    WPS Hide Login: 1.5.6
    Yoast SEO: 14.6.1

    — WordPress Inactive Plugins

    Easy Digital Downloads – Checkout Fields Manager: 2.1.7
    Easy Digital Downloads – Zapier: 1.3.9
    ImageMagick Engine: 1.6.4
    Tuxedo Big File Uploads: 1.2

    — Webserver Configuration

    PHP Version: 7.4.8
    MySQL Version: 5.5.5
    Webserver Info: LiteSpeed

    — PHP Configuration

    Memory Limit: 268435456
    Upload Max Size: 100M
    Post Max Size: 100M
    Upload Max Filesize: 100M
    Time Limit: 0
    Max Input Vars: 1000
    Display Errors: N/A
    PHP Arg Separator: &

    — PHP Extensions

    cURL: Supported
    fsockopen: Supported
    SOAP Client: Installed
    Suhosin: Not Installed

    — Session Configuration

    EDD Use Sessions: Enabled
    Session: Enabled
    Session Name: PHPSESSID
    Cookie Path: /
    Save Path:
    Use Cookies: On
    Use Only Cookies: On

    ### End System Info ###/

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Hi @aamirmursleen

    Thanks for the detailed information.

    It looks like you are using WP Mail SMTP Pro.

    I suggest you check the plugin settings for SMTP as well as try sending the test email from plugin setting to make sure the configuration is properly done.

    I hope your problem will be solved.

Viewing 1 replies (of 1 total)
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