I'm not always receiving email notification of contact submission

  • BeeSeenOnTheWeb

    (@beeseenontheweb)


    9 years ago

    Hi, First, I really like this plugin.

    On several of my sites I’m not receiving all the contact forms. Sometimes it will send a confirmation email to the customer and sometimes not, and often I do not get the contact form and neither do my local business customers.
    For about half of the contact forms submitted I have to go into the submissions log and copy & paste the details to an email to send to my clients.
    I have no idea why we get some and not others. It has been happening since December.

    https://wordpress.org/plugins/contact-forms/

Viewing 1 replies (of 1 total)
  • Plugin Author cimatti

    (@cimatti)

    8 years, 11 months ago

    It’s not easy to give an answer without detailed information regarding your WordPress setup.

    Are you using a plugin that manages email sending overriding or changing the behaviour of WordPress wp_mail() function? If wp_mail() uses the PHP mail() function, how is the server configured to send emails? Can you check the mail log and/or the php error log? Can you check if the mails are blocked by some kind of filter/blacklist/antispam system?

Viewing 1 replies (of 1 total)
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