Hi,
We have received your query and it is now being processed. We will get back to you on this forum as soon as we can.
Regards,
BestWebSoft Support Team
Hi Gaz,
It seems like your IP was added to the blacklist. To go to your dashboard again, you need to deactivate Limit Attempts plugin manually.
Please use file manager or FTP client (http://codex.wordpress.org/FTP_Clients) and rename ‘limit-attempts’ folder, which is located here ‘wp_root/wp-content/plugins’. After you’ll be able to go to your dashboard, you can rename it back. After that, please go to the settings page, open the ‘blacklist’ tab and delete your IP. If you’re using static IP, you can add it to the whitelist to avoid blocking in future.
Sincerely,
BestWebSoft Support Team
Thanks so much for your help -fixed \m/
Hey Guys..just checked on one of my sites and made all adjustments as described. However my IP is not on the Blacklist? Ive also ass my IP to the Whitelist and when logging off and logging back in…I still get blocked out???
Ive uninstalled the plugin via FTP and reinstalled several times – still the same issue.. Its only this site which im having the issue with???
http://www.cupcakeandco.co.uk
Its driving me CRAZY!!! Please help
Thanks
Gaz
Hi Gaz,
This may be caused by the appropriate blocking settings. To find the cause, please provide the following (from the site where the problem occurs):
1) screenshots of the plugin settings page:
a) your_site/wp-admin/admin.php?page=limit-attempts.php
b) your_site/wp-admin/admin.php?page=limit-attempts.php&action=blocked
c) your_site/wp-admin/admin.php?page=limit-attempts.php&action=blacklist
e) your_site/wp-admin/admin.php?page=limit-attempts.php&action=whitelist
f) your_site/wp-admin/admin.php?page=limit-attempts.php&action=statistics
2) screenshot of the message you receive when trying to log in
3) please specify: is your IP Static or Dynamic?
It is more convenient and efficient to provide / receive technical support on our support service forum (http://support.bestwebsoft.com/hc/en-us/requests/new). We invite you to create a ticket there (please make sure to specify a link to this correspondence).
Sincerely,
BestWebSoft Support Team
Hi,
Since there is no reply from you, we consider this topic as resolved. We hope you’ve found the solution. If you have any questions, please feel free to contact us via our Help Center – http://support.bestwebsoft.com/.
Sincerely,
BestWebSoft Support Team
