Support » Everything else WordPress » I’m a plugin author and the system is blocking me from providing prompt support

  • Resolved Jo Sprague

    (@josiahsprague)


    I am trying to provide support for https://wordpress.org/support/topic/console-errors-on-secure-site/ but the system has held my comment for “moderation” for up to 72 hours. This seems to be an error. I’m the plugin author, and there is no language in my post that I would expect to be moderated. Perhaps the name of the plugin that is conflicting with mine caused my comment to be flagged? Either way, 72 hours is a long time and I’d like to provide more prompt support than that. What can I do?

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  • Moderator Steve Stern

    (@sterndata)

    Support Team Volunteer

    Don’t take it personally; it appears to be something done by the spam filters. As I can’t see any reason for it, I’ve removed the flag on your account.

    The 72 hours, btw, is a worst case estimate. Usually, moderators review the queue of moderated posts every hour or so.

    Thanks!

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