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WP-Filebase Download Manager
Ignoring my 2 tickets and email (4 posts)

  1. happymartin
    Member
    Posted 1 year ago #

    I paid for the pro version of this and I see it's still being updated.

    I've had one question and one significant problem with my license code which prevents me using this on one of my sites.

    I've sent 2 tickets and a follow-up email. It's been 3 weeks already and yet I've not had any response.

    THEIR LACK OF AFTER-SALE SUPPORT IS INEXCUSABLE.

  2. Fabian
    Member
    Plugin Author

    Posted 1 year ago #

    Please do not complain about the Pro version in a review for the Free version.
    If you are not satisfied with the Paid version support open a PayPal case.

  3. happymartin
    Member
    Posted 1 year ago #

    I think Fabiens response here really sums up their attitude to their customer service.

  4. adpatricia
    Member
    Posted 1 year ago #

    Fabian has always responded well. Give him a break he is only trying to direct people to the proper channel for their product.

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