Thank you for your time and feedback shared here, we do appreciate your kind diligence. We are sorry that you have faced unexpected issues on your site and with the delay in responses, we are working on it at the moment. We should inform you, that all the detected restrictions will be collected and sent to our QA and developers team directly, we can confirm that those issues will be checked and included as fixes in the coming updates of the plugin as soon as possible. In addition, for detecting issues on the site, it needs to spend extra time, as a result, you had a delay in response, as you can see unexpected cases could be from different paths, for example from the server environment, from the WordPress incorrect options, and from the third-party extra plugins as well. We are always here to help and assist you, please if you feel that our product doesn’t satisfy you, we are ready to provide a refund for you, as well as we are ready to check your tickets and assist with those unexpected cases on your site
All the best!
Forum Moderator and Brute Squad
@mgordon7 Stop reporting reviews. Just stop. This is the second day in a row you have done this and you are doing it wrong.
You use the WordPress plugin page as free advertisement. You reap the benefit of that free advertisement to promote your pro and paid versions. When someone comes to the reviews and leaves feedback about that experience then that is fine.
You cannot and must not support the pro, paid or any customers on this site. That is not permitted.
Users who come to leave reviews about their commercial experience is 100% valid and allowes.
If this is going to be a problem for you then ask @stylemix to contact the plugins team to close and remove the plugins from the WordPress repo. That will prevent any new reviews from being left on the plugin. It will not remove the old reviews.
Do not report any more reviews again.
Hello @jdembowski ,
Sorry for the inconvenience and thank you for your clarification, I do appreciate the kind diligence and assistance you have provided
Have a great day!