If you have a development local site, then you will pay twice

  • zortman

    (@zortman)


    9 months, 2 weeks ago

    If you have a development local site, then you will pay twice is you want to run optimizer on the live site. Plus you will pay 5 times for each image. And then the chat virtual assistant led me to screw up my live site when I tried to run optimizer on my live site, since it was considered a new site, and I received all sorts or errors. So, now my site is unusable and I am unable to restore my backup since the site has to work to restore.

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  • Plugin Support Nema from Elementor

    (@masancvarak)

    9 months ago

    Hi Zortman,

    We’re sorry to hear about your experience with the image optimizer.

    This is a very unusual case and as such, we’d like to investigate further what happened and caused all of this to happen.

    Would it be possible to send us an email with more details on feedback@support.elementor.com so that we can analyze the situation and find the root cause for this issue?

    We apologize for the inconvenience caused and look forward to your email!

Viewing 1 replies (of 1 total)

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