• Resolved yalcinkaya

    (@yalcinkaya)


    Hello, I’m having a sync problem. I solved this problem by changing the site language to English. When I re-translate the site to Turkish, I still get an error. My site must be in Turkish. How can I fix this?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi @yalcinkaya

    I’d be glad to help you get this sorted.

    Can you take a screenshot of the error you are seeing in your site and the steps to take in order to replicate it? We recommend https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in this thread.

    I’d also like to better understand your site. Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your response.

    Once we have that information, we’ll be in a better place to help

    Thread Starter yalcinkaya

    (@yalcinkaya)

    Hi @nathvi

    I am not getting any visible error. When I make my site in Turkish, it does not synchronize my products. When I look at the error logs, I get the following error.

    Logs while the site is in Turkish

    03-31-2022 @ 00:18:15 - Request
    method: POST
    uri: https://graph.facebook.com/v12.0/***************/items_batch
    user-agent: WooCommerce-for-Facebook/2.6.12 (WooCommerce/6.3.1; WordPress/5.9.2)
    code: 400
    message: Bad Request

    If I change the language of my site to English, everything works fine.

    Logs while the site is in English

    03-31-2022 @ 00:21:24 - Request
    method: POST
    uri: https://graph.facebook.com/v12.0/***************/items_batch
    user-agent: Facebook-for-WooCommerce/2.6.12 (WooCommerce/6.3.1; WordPress/5.9.2)
    code: 200
    message: OK

    Only the user-agent is different. Could it be caused by this?

    • This reply was modified 2 years, 10 months ago by yalcinkaya.
    • This reply was modified 2 years, 10 months ago by yalcinkaya.
    Thread Starter yalcinkaya

    (@yalcinkaya)

    My problem was caused by user-agent. I am using the “Loco translate” plugin. Facebook for WooCommerce translates to WooCommerce for Facebook. When I manually set this to Facebook for WooCommerce via the Loco translate plugin, I have no sync problems.

    https://snipboard.io/CWUGDL.jpg

    Hi @yalcinkaya !

    I can see you have found the issue and a workaround for this 🙂

    Can you please reach out and open a new issue regarding this on the GitHub repository of this plugin here: https://github.com/woocommerce/facebook-for-woocommerce/issues

    One of the developers will be able to further look into this there!

    In the meantime, that is a cool workaround!

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘If the site is in Turkish, it does not synchronize’ is closed to new replies.