Try it, but if it’s not working for you move on …

  • Blurst

    (@blurst)


    3 years, 3 months ago

    To make this plugin work well requires a lot of effort. It does have a lot of customization options (and I mean A LOT), which is both good and bad. Free functionality is decent, with a lot of added functionality loaded into $$ Addons $$ which seem to be a bit pricey.

    The loss of stars comes from support … Very slow to respond, days between replies and each reply was mostly a delay tactic, asking to try very obvious solutions of which it was clear from the question that they had already been tried. They completely failed to understand the problem even though I designed a site to explicitly show and explain it (in detail). They eventually stopped responding.

    I can’t say that my experience was a completely positive one, but I am still using the plugin simply because I put in so much effort towards getting it to almost work.

    Give it a go if you want, but if it’s not working after a while give up and move on, support probably won’t help you.

    • This topic was modified 3 years, 2 months ago by Blurst.
Viewing 1 replies (of 1 total)
  • Plugin Author wp_vortex

    (@keny164)

    2 years, 10 months ago

    Hi @blurst,

    Thank you for taking the time to share your feedback and experiences with our plugin. We appreciate your honesty and apologize for the difficulties you encountered during your interaction with our team.

    We understand that having a wide range of customization options can be both a blessing and a challenge. While we strive to provide a robust set of features to cater to diverse needs, we also acknowledge that it can be overwhelming at times. We take your feedback seriously and will consider ways to improve the user experience in terms of balancing the available options. We are also discussing this internally.

    We deeply regret any inconvenience caused by the delays and miscommunication you experienced with our support team. It’s disheartening to hear that your concerns were not addressed effectively. When you have a chance, would you mind sharing a link to any open discussion that has not been addressed so that I can take a second look?

    We genuinely value your perseverance and the effort you’ve invested in making our plugin work for you. While we acknowledge that your overall experience wasn’t entirely positive, we’re grateful for your continued usage of our product. Your dedication serves as motivation for us to improve and deliver a better user experience.

    Thank you for giving our plugin a chance, and we sincerely apologize for any frustration caused. We are committed to learning from your feedback and striving to provide a more positive experience in the future.

    Thanks!

Viewing 1 replies (of 1 total)

The topic ‘Try it, but if it’s not working for you move on …’ is closed to new replies.