Support » Plugin: Campaign Monitor for WooCommerce » If a user has previously unsubscribed, they are not resubscribed

  • Hi,

    I have the plugin setup and have been testing under a variety of conditions.

    Users that are flagged as “Active” in Campaign Monitor are updated as expected with the correct customer details.

    If a user has previously unsubscribed from the mailing list, then later completes a purchase and selects the “Subscribe” option at checkout, they are not resubscribed, they remain unsubscribe in Campaign Monitor and their details in Campaign Monitor are not updated.

    I would expect if the user re-opts in at checkout they should be resubscribed and become active again in Campaign Monitor with their details updated.

    Kind regards


    • This topic was modified 1 year, 4 months ago by  Ben Huson.
  • The topic ‘If a user has previously unsubscribed, they are not resubscribed’ is closed to new replies.