Support » Plugin: Google Language Translator » IE 8 and IE 9 Compatible?

Viewing 15 replies - 1 through 15 (of 21 total)
  • Plugin Author Rob Myrick


    HI noble5155, thanks for your question.

    I will have to check into this. I do own the Avada theme, and can do some testing. I also know that Avada has TONS of stuff going on in the background, which could affect things.

    Please allow some time for me to check into this.


    Wow! I’m impressed!

    I never thought I’d get a response to this question!

    Here is my issue – it is very strange.

    IF you visit this site I’m working on:

    IF you view it in any browser the MAIN NAVIGATION that is that brown color shows up fine – using the Translate Plugin – BUT if you view it in IE9, IE8, IE7 the navigation shows up white.

    Remove the plugin and in IE9 it shows up! STRANGE.

    Unfortunately my client uses IE9 and once I installed Translate she could no longer see the navigation bar.

    I could sort of test it out using this online tool:

    The support over at Avada was very helpful as we went back and forth trying to figure out if it was a caching problem, server side caching problem, plugins, my client dumping her cache, the CSS I put in the custom CSS area to make that nav bar show up the brown color.
    Finally I removed all of the plugins and by process of elimination narrowed it down to the Translation plugin.

    I called my client up and asked her to view site with Plugin and without and the moment she REFRESHED when I turned it off the navigation was correct for her IE9 Browser – Windows 8.

    So… something is going on between the Avada Theme and Translation Plugin.

    Or could it be fighting with some other plugin I have installed???

    I do appreciate your email – I understand this is probably low on your list of things to do and my scenario is kind of rare.

    Thanks again


    Plugin Author Rob Myrick


    Hi Paul, I took a screenshot of what I’m seeing, in IE9 its looking good on my side. Maybe you have fixed this by now. I’ll check IE8 next.


    Plugin Author Rob Myrick


    I just checked IE8 and it looks good, just like IE9, but when I view the site with IE7 standards, the brown menu items are vertically stacked. I’m assuming you might have fixed this by now, because the site looks good.

    Let me know if I can provide you with any further support on this,, and if you fixed this, please let us all know here, and what you did to fix this issue 🙂


    Here is the deal – I cloned the site and put excargo2 on a different server space and upgraded the Avada Theme to see if the update would fix it.

    On that set up I turned off the translation plugin.
    The navigation there works when Translator is off in IE9

    You can see it on the original site where she was seeing the navigation fail due to the Translation plugin, using IE9

    See it here:

    Does this make sense? – translator off – Navigation works in IE9 – translator ON – Navigation fails in IE9

    Plugin Author Rob Myrick


    noble5155, I am seeing that “About Us” disappears from the navigation on the /excargo site, but I’m still seeing the navigation in full brown, and it looks identical to that of /excargo2.

    Also I see on /excargo that there’s more padding in the header up at top, or it’s taller somehow, but navigation is still there, the navigation drop-downs appear and they are fully clickable. And also the main navigation works and is fully clickable.

    Am I missing something?

    Please be specific if there’s something I totally missed.


    My client is using Windows 8, Browser IE9

    When she views she does not see the brown navigation bar when the Translation plugin is ON.
    I deactivate Translation and she refreshes she can see the correct design.

    Ignore /excargo2 – this is where I updated the theme Avada and turned off Translation and have been doing more design work. There are a bunch of changes there from /excargo.

    /excargo still has the Translation plugin on, this is where you can see the navigation bar showing white or clear instead of brown in IE9
    At least this is how my client sees it as well as when I view in a IE replicator online.

    Not sure if this answers your questions.


    Plugin Author Rob Myrick


    Hi Paul, honestly I would try and get to as many computers as possible to get a true feel of whether or not her specific browser has the issue, because I’m viewing /excargo and it looks great here. I’m at a loss…sorry.

    Did Avada support visually identify this as a problem as well? Or did they use your client’s experience as a basis for examining this problem? My only advice at this point would be to 1) view the web site from other computers, and 2) if you find a problem, test by looking at least 2 other computers to confirm it’s not an isolated event.

    Let me know if I can help you further with this. I don’t like leaving issues unattended 🙂

    Thanks Paul!

    I have never been to her office – she claims (not sure if it’s true) everyone in her office was also seeing it wrong on IE9 that she asked to view it.

    Once Avada told me to go through each Plugin to see if that was the issue I did that with her – when I turned off Translator – the problem went away for her.

    Here is the custom CSS that is making up that brown nav bar background.

    Actually here is the CSS for the top GREEN and main BROWN bars

    #wrapper .header-social {
    background-color: #5B8F22 !important;

    #small-nav { background-color: #60542B !important; }

    #small-nav {

    background-color: #60542B !important;


    Is it possible this CSS is conflicting with something?
    That is what is so strange about this conflict.

    Here is a screen capture of what she sent me last week.

    See it here:

    Plugin Author Rob Myrick


    Hi noble5155, I will keep looking to see if I can be of any help. It might be a day or two, but I will check for you. I don’t believe CSS is conflicting in any way. But not sure.

    In the meantime, can you try verifying on other computers outside of yours and hers? It might provide some other leads as to what is happening. I will also check into Source Code a littler deeper.

    Also, if you send me email – I can try and look myself as well. Contact me here if you want –


    Plugin Author Rob Myrick


    Hi noble5155, I just updated the plugin to version 2.7, which I know took care of some display issues for IE browsers. Would you mind updating and letting me know if your clients still has display issues?

    That would be most awesome if you update us here.

    Thanks for posting this issue –

    Wow – I am really impressed with your desire to fix this issue for me.

    I’ve tested it using this site:

    And I think you have fixed it.

    The new temp url is

    I have a phone call into my customer to have her look at the site using her browser to see if it blew away the brown navigation bar that was happening previously.

    Once she tests it and replies to me I will return to let you know the status.

    I do appreciate all your help!


    Great news!

    She has reported that the issue has gone away!
    What ever you did worked and the brown bar navigation plays well with the plugin!

    I sure appreciate your dedication to fixing this.

    In widgets I found the module called: Google Language Translator
    It gives this error: There are no options for this widget.

    Instruction are to: Go to Settings > Google Language Translator to configure this widget.

    I have done so, but it still does not accept that in the widgets area.

    I was able to put the language translator in the sidebar by using the Text Widget and using the shortcode.

    I’m I doing something wrong when trying to use the Widget Module that is part of the Plugin?

    See site here for sidebar location for Spanish option:



Viewing 15 replies - 1 through 15 (of 21 total)
  • The topic ‘IE 8 and IE 9 Compatible?’ is closed to new replies.