Support » Plugin: WooCommerce PayPal Payments » IDEAL Payments validation

  • Resolved jalev

    (@jalev)


    Hi, we have some customers using IDEAL payment (2 at least from Netherlands) that are paying without the checkout fields validating (not all required fields completed). The result is that customer has his bank account charged, the order fails (we don’t even get the order on hold or something) and the money aren’t transfered to our paypal account (which is ok as the order failed but not ok as the customer was charged).

    It seems to be a similar problem with being able to proceed to paypal even when the checkout fields validation fails but with the IDEAL payments is even more serious as the customere gets charged. Unfortunately we are not even able to check that as in Greece IDEAL payments aren’t available. Please fix that! Additionaly is there away to setup our paypal account not to offer the IDEAL payments option?

Viewing 5 replies - 1 through 5 (of 5 total)
  • God!! That is exactly what I had experienced. I couldn’t have described it better than you.

    You know what? I just looked at the “Hide Funding Sources” entry of PayPal Checkout.

    It has iDEAL. I just added it. Maybe this would solve the problem.

    Plugin Support Joost van de Vijver

    (@joostvandevijver)

    Hello,

    It has been quite some time since our last communication, so we will mark this thread as resolved. Please open a new thread if you are still facing issues or have questions that you need us to answer.

    Kind regards,
    Joost

    Thread Starter jalev

    (@jalev)

    Hi, how do you mark this as resolved? You never answered to that!

    Plugin Support Inpsyde Niklas

    (@niklasinpsyde)

    Hi @jalev,

    PayPal loads the alternative payment methods depending on the user location but they can be individually hidden with the mentioned setting: https://woocommerce.com/document/woocommerce-paypal-payments/#disable-APMs

    The validation behavior will be improved in a future update, but the final capture call is only made once the order has been created in WooCommerce.
    Alternative payment methods such as iDeal are push payments, so it will debit the customer’s bank account as soon as they have authorized/approved the payment.
    If this payment is not captured though, it will be refunded automatically after 3 hours. Depending on the bank, the buyer should see the refund in a few days as SEPA transactions take a day to process.
    For alternative payment methods, it is also essential that the webhooks are registered: https://woocommerce.com/document/woocommerce-paypal-payments/#webhook-status
    But as long as no order is created in WooCommerce, the customer did not correctly complete the payment process and will not be (permanently) charged.

    Kind regards,
    Niklas

    Thread Starter jalev

    (@jalev)

    Thanks for the reply. I did hide the IDEAL method but still it’s really important to fix the official Paypal Woocommerce plugin problem that ignores checkout validation.

Viewing 5 replies - 1 through 5 (of 5 total)
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