Support » Plugin: Custom Icons for Elementor » icons uploaded looks like everything working then…

  • Hi,
    Thanks for this plugin. It seems everything works fine and I can see my icons. I installed them on my site and looked great. The next day, I go back and all the uploaded fonts are no longer on my page. They are still there in elementor, and I put them back on my page only to find them missing the next day again.
    If there is a way to upload an image, I can’t find it or I would show you what I mean.
    Thanks

    • This topic was modified 2 months, 3 weeks ago by  hg80media.
    • This topic was modified 2 months, 3 weeks ago by  hg80media.
Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Michael Bourne

    (@michaelbourne)

    Hey @hg80media

    This sounds more like a caching issue. Can you tell me the URL this is happening on?

    I figured out now that it only seems to happen when I upload new icons. I have to re-input all uploaded icons into elementor when I do this. Now that I have stopped uploading they seem to be staying.

    Plugin Author Michael Bourne

    (@michaelbourne)

    Are you uploading fonts from Fontello with unique font names for each (set in the text box next to the download button)?

    yes I am
    is there a way I can send you an image?

    Plugin Author Michael Bourne

    (@michaelbourne)

    If you can clone the site to staging for me, I’m happy to jump in and test it. I’m curious as to the problem as I havent seen this before.

    Sorry, I don’t know what you mean?

    Plugin Author Michael Bourne

    (@michaelbourne)

    Hey @hg80media

    On your host, many have the option to clone to staging. This copies your site to a new installation so you can work on it without affecting the love website. If you’re able to do that, of like to jump in and see you Friday I can replicate the problem. As far as I can tell, this would only be possible with unnamed fonts being uploaded.

Viewing 7 replies - 1 through 7 (of 7 total)
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