• Resolved IreneLinda

    (@irenelinda)


    Hi Support,

    The icons no longer show on the sidebar widget on our blog (same url with /blog at the end) or in the pop up that appears when a user reaches the end of our home page.

    I’ve re-entered and saved all the settings, cleared the cache, tried other browsers … no luck.

    Is there another solution besides re-installing? If I re-install, will I lose all my customizations? Can I revert to the older version of your plugin instead?

    Thanks for your help,

    Linda

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Author socialdude

    (@socialdude)

    Thanks Linda. Do you happen to use any plugin with lazyload functionality?

    Thread Starter IreneLinda

    (@irenelinda)

    Wow, I’m always so impressed by how fast you respond!

    No, I don’t – or at least I’m pretty sure I don’t. Never tried to install something like that.

    Linda

    Plugin Author socialdude

    (@socialdude)

    Ok thanks Linda. We’ll check with the developers tomorrow in more detail.

    Thread Starter IreneLinda

    (@irenelinda)

    Sounds like a plan. Will wait to hear back from you.

    Thanks for trying to fix this for us. 🙂

    Linda

    Plugin Author socialdude

    (@socialdude)

    Ok, it seems you do use lazyload, as part of the Smush plugin. Please uncheck the .png in the Smush plugin lazyload settings page.

    Thread Starter IreneLinda

    (@irenelinda)

    Oh, sorry about not realizing that, Social Dude. You’re right: once I unchecked .png, the icons were back on home and blog. 🙂

    One concern: now png images won’t be included in lazy loading, not a good thing.

    Any chance your developers could correct this in a future update?

    Thanks for getting this fixed for now,

    Linda

    Plugin Author socialdude

    (@socialdude)

    Yes, the developers can fix it… the developers of the Smush plugin 😀 They had many clients reporting those issues after they introduced this feature. We contacted them and asked them to make it compatible with our plugin too.

    Thread Starter IreneLinda

    (@irenelinda)

    Wonderful! Don’t know how you keep up with SO many other plugins doing their updating, too. Anyway, sounds as if you’re already on top of this.

    Should I send a note to Smush about the issue? As yet another squeaky wheel?

    Again, I sure appreciate your level of support and responsiveness, not to mention how easy your plugin is to use!

    Linda

    Plugin Author socialdude

    (@socialdude)

    Yes! Please be another squeaky wheel. You’re excellent at this 😀 (just kidding of course!!)

    Thread Starter IreneLinda

    (@irenelinda)

    Responsive, helpful AND a sense of humour, too. Perfect! And I’ll start nagging Smush right away.

    Linda

    Plugin Author socialdude

    (@socialdude)

    🙂 Thanks Linda!

    Thread Starter IreneLinda

    (@irenelinda)

    Smush said they were aware of the issue and were working on it. So, we shall see.

    If I hear anything further, I’ll post it here.

    Enjoy your weekend!!

    Linda

    Plugin Author socialdude

    (@socialdude)

    Great, thanks Linda for the udpate! Have a lovely weekend too.

Viewing 13 replies - 1 through 13 (of 13 total)
  • The topic ‘Icons Not Displaying’ is closed to new replies.