• Resolved brodiecw

    (@brodiecw)


    Hi, I have an issue with icons not appearing. See the ‘view cart’ icon, or the social media icons in the footer. Also ‘delete’ buttons, and probably others that I don’t know are missing.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Hello @brodiecw

    I’d be glad to help with this!

    Upon checking your site, I cam see the Cart page is loading properly: https://themightynooch.com/cart/

    The Add to Cart has been replaced with Add to Basket. This is not the default button name, most likely this has been modified using custom coding. Have you inserted additional coding to your functions file?

    If this was working before as expected and is not working not, most likely is related with a conflict with something new added to the site.

    Could you let us know what exactly is not working? Maybe if you can share the steps to reproduce it.

    I’d also like to better understand your site. Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here in your response.

    Once we have that information, we’ll be in a better place to help.

    Thread Starter brodiecw

    (@brodiecw)

    Hi,

    It is the icons that aren’t appearing – like the delete ‘bin’ icon, icon for social media in the footer, icons for the breadcrumb, icons for the cart. All I get is a little outline of a square.

    here’s the system report

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://themightynooch.com
    Site address (URL): https://themightynooch.com
    WC Version: 5.5.1
    REST API Version: ✔ 5.5.1
    WC Blocks Version: ✔ 5.5.1
    Action Scheduler Version: ✔ 3.2.1
    WC Admin Version: ✔ 2.4.1
    Log Directory Writable: ✔
    WP Version: 5.8.1
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_GB
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.23
    PHP Post Max Size: 100 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.78.0
    OpenSSL/1.1.1k
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.26-29-log
    Max Upload Size: 100 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 5.5.1
    WC Database Prefix: wp_kpbtp1548p_
    Total Database Size: 13.92MB
    Database Data Size: 10.70MB
    Database Index Size: 3.22MB
    wp_kpbtp1548p_woocommerce_sessions: Data: 0.17MB + Index: 0.02MB + Engine InnoDB
    wp_kpbtp1548p_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_kpbtp1548p_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_kpbtp1548p_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_kpbtp1548p_woocommerce_order_items: Data: 0.07MB + Index: 0.04MB + Engine MyISAM
    wp_kpbtp1548p_woocommerce_order_itemmeta: Data: 0.49MB + Index: 0.34MB + Engine MyISAM
    wp_kpbtp1548p_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_kpbtp1548p_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_kpbtp1548p_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_kpbtp1548p_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_kpbtp1548p_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_kpbtp1548p_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_kpbtp1548p_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_kpbtp1548p_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_kpbtp1548p_actionscheduler_actions: Data: 0.09MB + Index: 0.13MB + Engine InnoDB
    wp_kpbtp1548p_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_kpbtp1548p_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_kpbtp1548p_actionscheduler_logs: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
    wp_kpbtp1548p_aioseo_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_kpbtp1548p_aioseo_posts: Data: 0.11MB + Index: 0.02MB + Engine InnoDB
    wp_kpbtp1548p_aiowps_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_kpbtp1548p_aiowps_failed_logins: Data: 0.20MB + Index: 0.10MB + Engine MyISAM
    wp_kpbtp1548p_aiowps_global_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_kpbtp1548p_aiowps_login_activity: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_kpbtp1548p_aiowps_login_lockdown: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    wp_kpbtp1548p_aiowps_permanent_block: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_kpbtp1548p_cli_cookie_scan_categories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_kpbtp1548p_cli_cookie_scan_cookies: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_kpbtp1548p_cli_cookie_scan_url: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_kpbtp1548p_cli_scripts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_kpbtp1548p_commentmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_kpbtp1548p_comments: Data: 0.33MB + Index: 0.15MB + Engine MyISAM
    wp_kpbtp1548p_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_kpbtp1548p_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_kpbtp1548p_mailchimp_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_kpbtp1548p_nf3_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_kpbtp1548p_nf3_action_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_kpbtp1548p_nf3_chunks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_kpbtp1548p_nf3_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_kpbtp1548p_nf3_field_meta: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_kpbtp1548p_nf3_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_kpbtp1548p_nf3_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_kpbtp1548p_nf3_objects: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_kpbtp1548p_nf3_object_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_kpbtp1548p_nf3_relationships: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_kpbtp1548p_nf3_upgrades: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_kpbtp1548p_options: Data: 5.48MB + Index: 0.22MB + Engine InnoDB
    wp_kpbtp1548p_postmeta: Data: 1.85MB + Index: 1.10MB + Engine MyISAM
    wp_kpbtp1548p_posts: Data: 0.29MB + Index: 0.09MB + Engine MyISAM
    wp_kpbtp1548p_sbi_instagram_feeds_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_kpbtp1548p_sbi_instagram_feed_locator: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_kpbtp1548p_sbi_instagram_posts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_kpbtp1548p_termmeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    wp_kpbtp1548p_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    wp_kpbtp1548p_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_kpbtp1548p_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_kpbtp1548p_usermeta: Data: 0.35MB + Index: 0.23MB + Engine MyISAM
    wp_kpbtp1548p_users: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    wp_kpbtp1548p_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
    wp_kpbtp1548p_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_kpbtp1548p_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_kpbtp1548p_wc_customer_lookup: Data: 0.08MB + Index: 0.06MB + Engine InnoDB
    wp_kpbtp1548p_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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    wp_kpbtp1548p_wc_order_product_lookup: Data: 0.11MB + Index: 0.06MB + Engine InnoDB
    wp_kpbtp1548p_wc_order_stats: Data: 0.09MB + Index: 0.05MB + Engine InnoDB
    wp_kpbtp1548p_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_kpbtp1548p_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
    wp_kpbtp1548p_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_kpbtp1548p_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_kpbtp1548p_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    wp_kpbtp1548p_wdr_order_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_kpbtp1548p_wdr_order_item_discounts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_kpbtp1548p_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 97
    cookielawinfo: 6
    custom_css: 1
    customize_changeset: 2
    nav_menu_item: 3
    nf_sub: 23
    page: 10
    post: 3
    product: 8
    product_variation: 4
    revision: 72
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    shop_order: 549
    shop_order_refund: 3
    wpautoterms_page: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (24) ###
    
    Advanced noCaptcha & invisible Captcha: by Shamim Hasan – 6.1.5
    Akismet Anti-Spam: by Automattic – 4.1.12
    All in One SEO: by All in One SEO Team – 4.1.2.1
    All In One WP Security: by Tips and Tricks HQ
    Peter Petreski
    Ruhul
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    WP AutoTerms: by WP AutoTerms – 2.4.5
    Contact Widgets: by GoDaddy – 1.7.0
    GDPR Cookie Consent: by WebToffee – 2.0.5
    Debug This: by MachoThemes – 0.6.3
    Facebook for WooCommerce: by Facebook – 2.6.1
    Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 7.18.0
    Google XML Sitemaps: by Auctollo – 4.1.1
    Smash Balloon Instagram Feed: by Smash Balloon – 2.9.1
    Jetpack: by Automattic – 10.0
    Storefront Product Sharing: by WooCommerce – 1.0.6
    Storefront Sticky Add to Basket: by WooThemes – 1.1.9
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.56
    
    WooCommerce Weight Based Shipping: by weightbasedshipping.com – 5.3.12
    Woo Discount Rules: by Flycart – 2.3.7
    WooCommerce Blocks: by Automattic – 5.5.1
    Advanced Order Export For WooCommerce: by AlgolPlus – 3.1.9
    WooCommerce Payments: by Automattic – 2.7.1 (update to version 2.9.1 is available)
    WooCommerce: by Automattic – 5.5.1 (update to version 5.6.0 is available)
    WP101 Video Tutorials: by WP101Plugin.com – 0.3
    YellowPencil: by WaspThemes – 7.4.7
    
    ### Inactive Plugins (8) ###
    
    Checkout Field Editor for WooCommerce: by ThemeHigh – 1.4.8
    Cookie Notice & Compliance for GDPR / CCPA: by Hu-manity.co – 2.1.0
    Flexible Shipping: by WP Desk – 4.6.1
    Mailchimp for WooCommerce: by Mailchimp – 2.5.1
    Ninja Forms: by Saturday Drive – 3.5.7
    Simple Custom CSS: by John Regan
    Danny Van Kooten – 4.0.4
    
    Site Kit by Google: by Google – 1.39.0
    ThemeGrill Demo Importer: by ThemeGrill – 1.7.2
    
    ### Dropin Plugins (1) ###
    
    object-cache.php: APCu Object Cache
    
    ### Must Use Plugins (1) ###
    
    System Plugin: by  – 4.10.7
    
    ### Settings ###
    
    API Enabled: ✔
    Force SSL: –
    Currency: GBP (£)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #745 - /shop/
    Basket: #6 - /cart/
    Checkout: #7 - /checkout/
    My account: #8 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Storefront
    Version: 3.8.1
    Author URL: https://woocommerce.com/
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build
    personally we recommend using a child theme. See: How to create a child theme
    
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 179
    Oldest: 2021-08-17 10:50:00 +0100
    Newest: 2021-09-13 10:28:43 +0100
    
    Pending: 5
    Oldest: 2021-09-13 10:43:20 +0100
    Newest: 2021-09-13 10:45:03 +0100
    
    ### Status report information ###
    
    Generated at: 2021-09-13 10:29:01 +01:00
    
    • This reply was modified 2 years, 7 months ago by brodiecw.
    Rynald0s.a11n

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @brodiecw!

    I can see the following errors coming back in the console:

    Access to font at ‘https://secureservercdn.net/160.153.137.210/mv3.370.myftpupload.com/wp-content/themes/storefront/assets/fonts/fa-solid-900.ttf’ from origin ‘https://themightynooch.com’ has been blocked by CORS policy: No ‘Access-Control-Allow-Origin’ header is present on the requested resource.

    The issue is that your fonts/icons are loaded from https://secureservercdn.net and not your actual https://themightynooch.com site. See the following thread for a solution:

    https://wordpress.org/support/topic/access-to-font-at-from-origin-has-been-blocked-by-cors-policy-no-access-cont/#post-12560242

    Cheers!

    Thread Starter brodiecw

    (@brodiecw)

    Hi,

    Thanks – I tried two edits to the .htaccess file based on the link provided and a further link in that thread, but the icons are still not appearing.

    Hi @brodiecw,

    I tried two edits to the .htaccess file based on the link provided and a further link in that thread, but the icons are still not appearing.

    Thanks for giving this solution a whirl!

    When I view themightynooch.com in Google Chrome or Mozilla Firefox, I can still see the issue you describe:

    https://d.pr/i/QI59CM

    However, when I view themightynooch.com in Safari, the issue appears to be resolved:

    https://d.pr/i/GP0OyV

    Other users with similar font issues were only able to resolve icon visibility across multiple browsers after resetting their server cache. Here’s a link to a similar thread:

    https://wordpress.org/support/topic/cloudfront-cdn-access-to-font-has-been-blocked-by-cors-policy/

    After you reset your server cache, let us know how it goes!

    Thread Starter brodiecw

    (@brodiecw)

    Hi, I’ve reset every cache I can find, including host-side cache, and still no luck. Have also tested each plugin, but no luck either.

    Hello @brodiecw,

    I am sorry to hear that the issue still remains. I have previously seen that installing the Font Awesome plugin can help solve this type of problem. Could you please give it a try and see how it goes for you?

    Thanks.

    Thread Starter brodiecw

    (@brodiecw)

    Hi – that seems to have done the trick! Thanks all!

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Icons Not Appearing’ is closed to new replies.