Support » Plugin: Social Widget Share Widget » Icons in HTML, but not showing

  • Resolved bentenz

    (@bentenz)



    This plugin worked well for a couple of years, but a recent (major?) plugin update has made the icons invisible. The icon code appears in the page source (I’m using the Place manually option, but have tried the widget with the same result), but are not displaying. No errors are thrown in Chrome console. Have tried disabling WP Super Cache and Autoptimize, but no change. I’ve also tried in a different browser.

    Thanks in advance for any troubleshooting tips!

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author socialdude

    (@socialdude)

    Thanks for reaching out.

    There were no major updates recently.

    Do you still have the option checked under question 3 to show the icons via widget or shortcode?

    Thanks for the quick reply. Yes, still have Place them manually checked.

    Plugin Author socialdude

    (@socialdude)

    What’s the website url where you face the issue?

    Plugin Author socialdude

    (@socialdude)

    Thank you. I cannot see the “icon code” you mention on there. Could you please point me to it?

    If you look in the source code, this appears in the right place:

    <div class="sfsi_plus_widget" style="min-height: auto;"><div id="sfsi_plus_wDiv"></div><div class="sfsiplus_norm_row sfsi_plus_wDiv" style="width:35%;text-align:center;position:absolute;"><div style="width:0px; height:0px;margin-left:0px;margin-bottom:5px;" class="sfsi_plus_wicons shuffeldiv "><div class="sfsiplus_inerCnt"><a class=" sficn" effect="" href="javascript:void(0);" id="sfsiplusid_facebook" style="opacity:1"><img alt="FACEBOOK" title="FACEBOOK" src="https://www.help-education.org/wp-content/plugins/ultimate-social-media-plus/images/icons_theme/default/default_fb.png" width="0" height="0" style="" class="sfcm sfsi_wicon" effect=""></a><div class="sfsi_plus_tool_tip_2 sfsi_plus_fb_tool_bdr sfsi_plus_Tlleft" style="width:62px ;opacity:0;z-index:-1;" id="sfsiplusid_facebook"><span class="bot_arow bot_fb_arow"></span><div class="sfsi_plus_inside"><div class="icon3"><fb:share-button href="https://www.help-education.org" width="140" type="button" class=" fb_iframe_widget" fb-xfbml-state="rendered" fb-iframe-plugin-query="app_id=&container_width=0&href=https%3A%2F%2Fwww.help-education.org%2F&locale=en_US&sdk=joey&type=button&width=140"><span style="vertical-align: bottom; width: 59px; height: 20px;"><iframe name="f241e3e5aa79ff8" width="140px" height="1000px" frameborder="0" allowtransparency="true" allowfullscreen="true" scrolling="no" allow="encrypted-media" title="fb:share_button Facebook Social Plugin" src="https://www.facebook.com/v2.5/plugins/share_button.php?app_id=&channel=https%3A%2F%2Fstaticxx.facebook.com%2Fconnect%2Fxd_arbiter%2Fr%2FRQ7NiRXMcYA.js%3Fversion%3D42%23cb%3Df2be8cf921e40f4%26domain%3Dwww.help-education.org%26origin%3Dhttps%253A%252F%252Fwww.help-education.org%252Ff82727103f91dc%26relation%3Dparent.parent&container_width=0&href=https%3A%2F%2Fwww.help-education.org%2F&locale=en_US&sdk=joey&type=button&width=140" style="border: none; visibility: visible; width: 59px; height: 20px;" class=""></iframe></span></fb:share-button></div></div></div></div></div><div style="width:0px; height:0px;margin-left:0px;margin-bottom:5px;" class="sfsi_plus_wicons shuffeldiv "><div class="sfsiplus_inerCnt"><a class=" sficn" effect="" href="javascript:void(0);" id="sfsiplusid_google" style="opacity:1"><img alt="GOOGLE" title="GOOGLE" src="https://www.help-education.org/wp-content/plugins/ultimate-social-media-plus/images/icons_theme/default/default_google.png" width="0" height="0" style="" class="sfcm sfsi_wicon" effect=""></a><div class="sfsi_plus_tool_tip_2 sfsi_plus_gpls_tool_bdr sfsi_plus_Tlleft" style="width:76px ;opacity:0;z-index:-1;" id="sfsiplusid_google"><span class="bot_arow bot_gpls_arow"></span><div class="sfsi_plus_inside"><div class="icon2"><div id="___plusone_0" style="text-indent: 0px; margin: 0px; padding: 0px; background: transparent; border-style: none; float: none; line-height: normal; font-size: 1px; vertical-align: baseline; display: inline-block; width: 38px; height: 24px;"><iframe ng-non-bindable="" frameborder="0" hspace="0" marginheight="0" marginwidth="0" scrolling="no" style="position: static; top: 0px; width: 38px; margin: 0px; border-style: none; left: 0px; visibility: visible; height: 24px;" tabindex="0" vspace="0" width="100%" id="I0_1527235217119" name="I0_1527235217119" src="https://apis.google.com/u/0/se/0/_/+1/fastbutton?usegapi=1&size=large&annotation=none&hl=en_US&origin=https%3A%2F%2Fwww.help-education.org&url=https%3A%2F%2Fwww.help-education.org%2F&gsrc=3p&ic=1&jsh=m%3B%2F_%2Fscs%2Fapps-static%2F_%2Fjs%2Fk%3Doz.gapi.en.28iMflVjF_c.O%2Fm%3D__features__%2Fam%3DQQE%2Frt%3Dj%2Fd%3D1%2Frs%3DAGLTcCOUQwsLkR-4IYLYDH2aWs1ejFzF4g#_methods=onPlusOne%2C_ready%2C_close%2C_open%2C_resizeMe%2C_renderstart%2Concircled%2Cdrefresh%2Cerefresh%2Conload&id=I0_1527235217119&_gfid=I0_1527235217119&parent=https%3A%2F%2Fwww.help-education.org&pfname=&rpctoken=17449594" data-gapiattached="true" title="G+"></iframe></div></div></div></div></div></div><div style="width:0px; height:0px;margin-left:0px;margin-bottom:5px;" class="sfsi_plus_wicons shuffeldiv "><div class="sfsiplus_inerCnt"><a class=" sficn" effect="" href="javascript:void(0);" id="sfsiplusid_twitter" style="opacity:1"><img alt="TWITTER" title="TWITTER" src="https://www.help-education.org/wp-content/plugins/ultimate-social-media-plus/images/icons_theme/default/default_twitter.png" width="0" height="0" style="" class="sfcm sfsi_wicon" effect=""></a><div class="sfsi_plus_tool_tip_2 sfsi_plus_twt_tool_bdr sfsi_plus_Tlleft" style="width:59px ;opacity:0;z-index:-1;" id="sfsiplusid_twitter"><span class="bot_arow bot_twt_arow"></span><div class="sfsi_plus_inside"><div class="icon2"><iframe id="twitter-widget-0" scrolling="no" frameborder="0" allowtransparency="true" class="twitter-share-button twitter-share-button-rendered twitter-tweet-button" title="Twitter Tweet Button" src="https://platform.twitter.com/widgets/tweet_button.ef2c8913b9245291df4f0101c0de2cf8.en.html#dnt=false&id=twitter-widget-0&lang=en&original_referer=https%3A%2F%2Fwww.help-education.org%2F&size=m&text=I%20thought%20you%20might%20be%20interested%20in%20this!&time=1527235218998&type=share&url=https%3A%2F%2Fwww.help-education.org" style="position: static; visibility: visible; width: 61px; height: 20px;" data-url="https://www.help-education.org"></iframe></div></div></div></div></div></div><div id="sfsi_holder" class="sfsi_plus_holders" style="position: relative; float: left; width: 100%; z-index: -1; height: 39px;"></div><script>jQuery(".sfsi_plus_widget").each(function( index ) {
    					if(jQuery(this).attr("data-position") == "widget")
    					{
    						var wdgt_hght = jQuery(this).children(".sfsiplus_norm_row.sfsi_plus_wDiv").height();
    						var title_hght = jQuery(this).parent(".widget.sfsi_plus").children(".widget-title").height();
    						var totl_hght = parseInt( title_hght ) + parseInt( wdgt_hght );
    						jQuery(this).parent(".widget.sfsi_plus").css("min-height", totl_hght+"px");
    					}
    				});</script><div style="clear: both;"></div></div>

    Thanks for taking a look. The theme hasn’t changed since it stopped working. Do you have any troubleshooting advice?

    Plugin Author socialdude

    (@socialdude)

    The developers investigated and discovered that the size of your icons seems to be set to 0. Please enter a valid icon size under question 6.

    Yes, that was it! That wasn’t an option I had changed or chosen to specify—perhaps the default setting was not carried over in an update. Thanks for the great support!

Viewing 9 replies - 1 through 9 (of 9 total)
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