Support » Plugin: Simple Social Icons » Icons are missing

  • Go to the bottom right of the page and you’ll see 3 boxes with the proper links but the icons aren’t showing up. How do I fix this?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • I have a similar issue. My website just shows solid grey boxes with no icon. But the links work OK.

    Please see top right of screen above email opt-in:
    https://www.mymoneydesign.com/

    Hi there,

    It looks like you changed and are no longer using the simple social icons. If you are needing assistance in the future you can log into your myStudioPress account and open a support ticket and we will be happy to help!

    Thank you and enjoy your day!

    Anita C

    (@mymothersdaughter)

    I am doing support work and a few tickets have come in that they are having the same issues. Unfortunately I cannot post client URLs but seems to be a problem.

    I am having the same issue. I deactivated all of my plugins to rule out a conflict, but it did not resolve the issue.

    On another site using the same theme, which I haven’t touched today, there is no issue.

    I also tested – it’s not a theme specific issue; I have the issue when I switched to the sample theme.

    Plugin Contributor Nick Cernis

    (@modernnerd)

    I recommend checking the browser console for errors, such as “Cross-Origin Request Blocked” for a file at simple-social-icons/symbol-defs.svg.

    If you see that message, you can fix it to make the icons return:

    1. If you host your own images, check that the “WordPress Address” and “Site Address” at Settings -> General perfectly match the URL your site is loading on. (If you omit ‘www’ in the site address but your site address includes the www in your browser address bar, this can prevent the icons from loading.)

    2. If you use a Content Delivery Network (CDN) or image optimization plugin or service, you may need to contact their support team, or adjust your CDN/image optimization plugin settings to exclude the symbol-defs.svg file.

    For example, @mymoneydesign’s site at https://www.mymoneydesign.com/ is showing the “Cross-Origin Request Blocked” error because the icons are being served by a service/plugin called “Optimole”. It might be possible to exclude the symbol-defs.svg file in the Optimole plugin settings, or follow up with their support team otherwise.

    My icons are missing. The boxes are there, links are there, but icons themselves are missing. Tried several different themes, still not working. tried deleting and re installing that didn’t fix it.

    https://tallpinelabradors.com

Viewing 6 replies - 1 through 6 (of 6 total)
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