Title: iCONS
Last modified: April 25, 2020

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# iCONS

 *  [socialnavigator](https://wordpress.org/support/users/socialnavigator/)
 * (@socialnavigator)
 * [6 years ago](https://wordpress.org/support/topic/icons-39/)
 * Customizing ▸ Widgets
    Front page – Services Sidebar.
 * Trying to change icons, and now we cannot get any to load again. Getting a red
   NOT symbol when we select any of them.
 * [https://socialnavigator.net/wp-content/uploads/2020/04/Annotation-2020-04-25-084617.jpg](https://socialnavigator.net/wp-content/uploads/2020/04/Annotation-2020-04-25-084617.jpg)
 * Screen shot. Tried save, reload, upload new theme updates, etc. Nadda.
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Ficons-39%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Thread Starter [socialnavigator](https://wordpress.org/support/users/socialnavigator/)
 * (@socialnavigator)
 * [6 years ago](https://wordpress.org/support/topic/icons-39/#post-12730044)
 * WP Help thead.
 * Hello there!
 * How can we help you today?
 * down low right above latest news
 * my theme icons will not load after I just tried to change them
 * thank you
 * Just went to theme… “services” sidebar widget
 * Please give me a moment while I check.
 * I’m still here. I’ll be with you shortly.
 * ok
 * Since you’re using a third-party theme Ildy that we did not create, please note
   that we don’t provide direct support to it, we’re happy to take a look and guide
   you through the basics, but if there are further troubleshooting needed, we may
   have to refer you to their theme support so they can check and provide more insight.
 * Are you referring to this section here? (see screenshot): [https://d.pr/i/9bPpdh](https://d.pr/i/9bPpdh)
 * yes
 * Can you please tell us where you created the front page with this section? [https://d.pr/i/9bPpdh](https://d.pr/i/9bPpdh)
   We are going to take a look!
 * here on wordpress in the cusomize button for theme look
 * km back
 * i am back
 * Checking this now.
 * i select the icon and hit save or update and nothing happens
 * also when i try to load the most recent theme update it says failed folder already
   loaded
 * From [https://socialnavigator.net/wp-admin/customize.php](https://socialnavigator.net/wp-admin/customize.php)
   > Widgets > sidebar services: [https://d.pr/i/Gl721e](https://d.pr/i/Gl721e) 
   can you please try to add an icon and save?
 * yup does not work
 * how do i ad screenshot
 * Here’s a step-by-step guide to taking a screenshot – [https://en.support.wordpress.com/make-a-screenshot](https://en.support.wordpress.com/make-a-screenshot)
   
   Then upload the image to your Media and let us know once it’s there so we can
   take a look.
 * ok… it is there
 * get a red NOT symbol that shows up when you try to pick any icon
 * and again FYI… also when i try to load the most recent theme update it says failed
   folder already loaded
 * Thanks for giving that a go.
 * Let me check your site for errors, one moment please.
 * I’m still here. I’ll be with you shortly.
 * ok
 * Can you please refresh your site and try to add the icon again?
 * Let us know if it was saved or not/
 * ok will try
 * Looks like you’ve navigated away from our chat. I will be closing this chat window
   for now. We’ll be here if you need anything else!
 * just lost battery power… i’m back
 * Hi, Hi, welcome back!
 * btw… it did not work
 * I see, thanks for checking that out.
 * We can see that you’re using the latest theme,and although we don’t see any errors
   in the theme, we are not sure why it’s not saving the icons.
 * We suggest you reach out to the theme author at:
 * [https://wordpress.org/support/theme/illdy/](https://wordpress.org/support/theme/illdy/)
 * OK… posted issue in WP theme area
 *  Thread Starter [socialnavigator](https://wordpress.org/support/users/socialnavigator/)
 * (@socialnavigator)
 * [6 years ago](https://wordpress.org/support/topic/icons-39/#post-12750627)
 * Any help you can offer would be great!!!!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘iCONS’ is closed to new replies.

 * ![](https://i0.wp.com/themes.svn.wordpress.org/illdy/2.1.10/screenshot.jpg)
 * Illdy
 * [Support Threads](https://wordpress.org/support/theme/illdy/)
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 * 2 replies
 * 1 participant
 * Last reply from: [socialnavigator](https://wordpress.org/support/users/socialnavigator/)
 * Last activity: [6 years ago](https://wordpress.org/support/topic/icons-39/#post-12750627)
 * Status: not resolved