• Resolved cygnus8595

    (@cygnus8595)


    When I try to edit the icons, the pop-up window where I can search and choose an icon is all messed up. All of the icons are grey, most are just solid grey circles, and only a few have white logos on them and they’re all wrong. The only way I can pick the right one is to choose each one until I find the right one. I’m using the latest plugin version and wordpress version as of this posting.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support Ina

    (@inamoro)

    Hi, @cygnus8595

    Can you show a screenshot? What’s the link to the website where this issue happens?

    Thread Starter cygnus8595

    (@cygnus8595)

    I have a screenshot, but I don’t know how to attach it here. The issue only happens when editing the widget, so you can’t tell on the live website.

    Plugin Support Ina

    (@inamoro)

    @cygnus8595 you can use a screenshot sharing platform like this one: https://prnt.sc/

    Having the link to your website will help us check if there are any server issues that could cause this.

    It might also be caused by optimization plugins that minified the files of the plugin or the cause could be a plugin conflict.

    Thread Starter cygnus8595

    (@cygnus8595)

    Here is a link to the screenshot: https://prnt.sc/26outco

    The site is extraterrestrialreality.com.

    Thanks!

    Plugin Author WPZOOM

    (@wpzoom)

    @cygnus8595 Probably, you have a plugin installed on your website that also loads the Socicon icon pack in the Dashboard, and this causes a conflict with the same set from our plugin.

    Could you reply here with a list with all your active plugins or the entire site info, which you can get from Tools > Site health > Info? https://d.pr/i/Ok9SHE

    No sensitive info is included in the “site info”.

    Thread Starter cygnus8595

    (@cygnus8595)

    
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    Thread Starter cygnus8595

    (@cygnus8595)

    Any updates on this?

    Plugin Author WPZOOM

    (@wpzoom)

    @cygnus8595 This issue is caused by the following plugin:
    https://wordpress.org/plugins/podlove-subscribe-button/

    I see that it’s an outdated plugin, so I recommend you disable it.

    Also, your theme is disabling the new block-based widgets page introduced in WordPress 5.8, and this conflict with that plugin happens only with the Social Widget.

    I asked the theme developer to add an option to switch from the Classic Widgets and Block-based Widgets, and hopefully, he’ll update the theme soon. If this happens, you can use the Social Icons Block instead of the widget, and there won’t be such a conflict with the Podlove Subscribe Button plugin.

    Thread Starter cygnus8595

    (@cygnus8595)

    Thank you, I disabled that plugin and the problem went away. Thanks for helping with this!

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Icon previews messed up in editor’ is closed to new replies.