Support » Plugin: Order Tracking - WordPress Status Tracking Plugin » I would say this is a rogue plugin

  • I would say this is a rogue plugin, I rarely review plug-ins. but this time, i have to.

    This plugin will restore all your orders to their original state when disabled, It was a good intention. But this is the pro version that you have to set. And then for most users who don’t get it at first time, it changes all your order to processing. Do you know what I’m talking about

    Thousands of orders from my client’s site changed and it waste me a lot time to realize it was the plugin.

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  • Plugin Support jaysupport

    (@jaysupport)

    Hi l,

    Thank you for reporting this, and I apologize for the trouble you’re having with our plugin. The plugin author is looking into the issue with the status reverting. I’ll have more information for you shortly.

    • This reply was modified 9 months, 3 weeks ago by jaysupport.
    Plugin Author Rustaurius

    (@rustaurius)

    Hi lforever,

    First off, let me apologize for any trouble that our plugin has caused you. The status reversion was only meant to run if enabled, as an option for people to return to their default statuses.

    I’ve looked into the issue that you reported, and it looks like we were checking the wrong option name to test if status reversion was enabled, which was causing it to run in cases where it shouldn’t. We’ve got a fix that we’re testing now and will release shortly.

    If there’s anything that we can do help restore the statuses of your orders, we’d be happy to help code or otherwise figure out a solution. You can send us an email at contact@etoilewebdesign.com if we’re able to help.

    Thanks for bringing this to our attention!

Viewing 2 replies - 1 through 2 (of 2 total)
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