Support » Plugin: WP Security Audit Log » Good Plugin

  • I have removed my initial review because the company came around and did the right thing. This is a good plugin. My issue was not with the plugin itself.

    We were initially under the impression there were more features for api request monitoring. Maybe that would be a good feature request because we would certainly repurchase if it was included.

    For what the plugin is built for, and for monitoring users activity on the front end and in the admin area, it is a great plugin.

    • This topic was modified 1 year, 2 months ago by ecomapi. Reason: Issued a Refund
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor robertabela

    (@robert681)

    Hello @ecomapi,

    I am really sorry you see things this way, though as we clearly explained in our email communication:

    1) You have the option to try both the free and premium edition of the plugin for free.

    2) There are no problems with the plugin on your setup and it is working as clearly advertised.

    3) The refund policies of the premium edition are not buried in our terms and conditions. Actually we have one of the shortest and clearest Terms & Conditions document you’ll see online.

    Sorry this had to end up this way, however our door is always open. Should you require any more information or support, please do not hesitate to reach out.

    You guys must really need that $100. Good luck developing a business treating customers this way.

    • This reply was modified 1 year, 2 months ago by ecomapi.

    He wrote me a reply email saying it was really the $2.00 return fee. That is why they won’t issue refunds. So customers listen up. Your satisfaction is worth less than $2.00 to them.

    Plugin Contributor robertabela

    (@robert681)

    Glad the issue was solved in an amicable way.

Viewing 4 replies - 1 through 4 (of 4 total)
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