Support » Plugin: Sell Media » Still learning

  • I left a lower rating earlier this week, but found help here on this forum. I’m not sure if all will be fixed, but in the meantime, I’d like to rate this higher on the fact that Thad, from Graph Paper Press, politely tried to offer help on this forum. Thanks again Thad.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Thad Allender


    Shawn, according to our records, our support team replied to your ticket the exact same day. It also appears the email was opened. Please see this screenshot of the exchange if you need a reminder:

    View support screenshot

    Your support request appears to have been about header images in your theme, not our free Sell Media plugin.

    Thanks Thad, but this isn’t the email I was speaking about. I wrote later asking about issues in which a “buy button” or “add to cart” type of button never appeared. The sale item could be clicked on and added to a lightbox, but there was no way to buy the file. Do you not have that email as well?

    Plugin Author Thad Allender


    Thanks Shawn. No, we never received that email. Can you make sure that you’re using the latest version of the plugin? We fixed a bug in the sell_media_item shortcode that prevented the buy button from being displayed only when that shortcode was used.

    Thanks Thad, I will try it again. And I will retract the review as I give it another try since you’ve been helpful here at this page.

    Thanks again.
    – Shawn

    Hey Thad, I’m sorry but I can’t seem to see how to change the review. I will try to leave a new one instead.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Still learning’ is closed to new replies.