Support » Plugin: Gutentor - Gutenberg Blocks - Page Builder for Gutenberg Editor » It would be a great plugin if it worked without serious problems

  • tpieta

    (@tpieta)


    Unfortunately this plugin is very unstable. I have faced multiple issues over the past few days which resulted into deleting my work of 3 days.

    Examples:

    – The padding etc set in admin are not reflected in the frontend.
    – The plugin made the whole backend page builder crash until they pushed an update (they tried to help I must admit)
    – The page builder is buggy from every aspect.
    – Even their website contact form throws js errors and the email info@ doesn’t even exist
    – Reusable blocks are crashing and not showing up when you try to insert them
    – Blocks are deleted upon hiting the update button
    – All the website css is crashing until you move some things around in the page builder and hit update again

    I can keep going on and on… Do yourselves a favor and invest your time in a stable plugin even if it’s a paid one.

    I thought it’s gonna save me some money and try something new… ended up wasting 3 days of my time :/

    How much is your time worth?

    • This topic was modified 4 months ago by tpieta.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor codersantosh

    (@codersantosh)

    Hello tpieta,

    I’m sorry to hear about your bad experience. If you’d like to discuss this further, you can create a support thread with more light on issues. I search for the support thread but could not find your support request.

    We listen to our users and take action to implement the features and fix reported bugs. We are doing it from the beginning for the plugin so we are here. We will definitely look at your points too.

    Best Regards!

    Thread Starter tpieta

    (@tpieta)

    Hi there,

    Thank you for your message. Honestly it’s not that I haven’t tried.
    I messaged you with all the details at your official website. The form loads forever with js errors returning (page not found)

    Then I emailed you from my personal email attaching all the information and the screenshots to the official Gutentor email info@…….

    I received an automatic reply that this email doesn’t exist :/

    My last action was to post this review here..

    I mean the plugin has a lot of issues. It’s not about reporting one bug. I will provide you with more info just to help you our debug but it’s really not just one issue to report. I have completely lost my work of 3 days and even the versioning doesn’t work now :/

    Besides the ready templates that are great (don’t get me wrong) if you try to edit , customise and add your own style, things will start falling apart :/

    Plugin Contributor codersantosh

    (@codersantosh)

    Hello tpieta,

    We really appreciate the honest feedback and continuously updated according to it. I agree with the point that sometimes it may difficult to create the design from scratch unless someone is familiar with the design ideas and terminology, and have added info@ email. And Yes, the solutions for the design is using ready-made templates in that case 🙂

    But I may not agree or need more info on some other points. I have just verified some of your points:

    • The contact form was already working. I am not sure how it was not working.

    Here are other points that need further information.

    • The padding etc set in admin are not reflected in the frontend:
      If it does not work, no layout will work. If you can point out the exact setting not working it will be easy to fix.
    • The plugin made the whole backend page builder crash until they pushed an update :
      Can you please define crash? We have been reported not saving issue in some cases and it is fixed on the latest update.
    • The page builder is buggy from every aspect.:
      Cannot agree without a specific point or screenshot.
    • – Reusable blocks are crashing and not showing up when you try to insert them,
      – Blocks are deleted upon hitting the update button:
      Just quickly checked and not found the issues. I may have look on other places but if you can provide further info (maybe with a screenshot), it will be easy to fix.
    • All the website CSS is crashing until you move some things around in the page builder and hit update again:
      You need to give the time to update the page and CSS, if it was not saved correctly yes you need to save it again. If you are using the Cache plugin it may also need to purge the cache.
    • .

    We appreciate your time and effort in helping us out to find and fix the issues. Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • You must be logged in to reply to this review.