I WANT this tool to be great… but it just isn’t (Plus, no support!)

  • product guy

    (@lauriermandin)


    1 month, 1 week ago

    I was very excited to find Send. Tight integration with Elementor and WooCommerce, with simplicity and ease… it looked so good.

    Then the roadblocks. I couldn’t get my domain to validate, even after two tries. Email assistance was promised by the chatbot, but it never came. My workflow (the main reason I was doing this) didn’t work at all, despite following the guides. Help promised, but no such luck. And guess what… if a workflow is not the way you need it? That’s a “feature” in development. Better get that 10-email drip perfect the first time!

    Update: after a few days I did hear back from Support, in the middle of the night North American time. I had by that time rebuilt my workflow and solved the issues myself. But those workflows need to be editable, or at least offer the ability to duplicate them to make fixes, troubleshoot and make the usual tweaks without starting from scratch.

    • This topic was modified 1 month, 1 week ago by product guy. Reason: Problem resolved, although mostly by myself
Viewing 1 replies (of 1 total)
  • Plugin Support Nema from Elementor

    (@masancvarak)

    1 month, 1 week ago

    Hi @lauriermandin,

    We’re sorry to hear about your negative experience with our product.

    First of all, we want to apologize for the support miss on our part.

    As we’d love to make things good with you and provide you with the support that you deserve, would it be possible to send us an email to feedback@support.elementor.com and we’ll fix the issue that you’re facing?

    We apologize for the inconvenience caused, we’ll do better in the future.

    Looking forward to your email!

Viewing 1 replies (of 1 total)

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