Support » Plugin: iThemes Security (formerly Better WP Security) » I think Better WP Security just broke my site…

  • ok so I installed Better WP Security to my website at and began going through systematically to optimize my site according to the plugin. When I got to the ban tab part about blacklisting known ip addresses I was redirected to another site. That site has a link that gave me a list of suspected ip addressees and i copied and pasted the entire two lists word for word into the box that the better WP security plugin offere. Right after that the following error popped up

    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.
    Apache Server at Port 80

    THe entire front end and back end seems to be having the exact same error. I cant access it through the admin panal or just typing in the regular url. Please help if possible. This will be painful to lose.

Viewing 6 replies - 1 through 6 (of 6 total)
  • My friend who is also the one who runs the server said he donest know what to do but if anyone can offer any ideas that would be great. I feel it has to do something with that ban list because the entire site fell to this error right after.

    You can try deactivating the plugin by changing the name on the plugins folder – see:

    (I’m not sure that will fix this problem, but worth a try 🙂 ).

    My friend who runs the server is waiting to get his internet back online but in case this doesnt work does any one else have any ideas.

    So….this didnt work….please does any one else have any ideas…im at a complete loss


    I had this same issue over the weekend. Better WP Security seems to have broken the theme I was using, or more accurately, I wasn’t sure what each option did and I selected what I thought made sense and that broke the theme. Depending on what web browser and operating system I would use I would either get a “500 internal server error” or just a blank page. I could not get to my Word Press back end. What I did was I went to the cPanel for my site. I renamed my plugins and themes folder to have an xx on the end of them, like themesxx. It can be any rename you want as renaming the folders will purposely break them. This will not delete your plugins or themes but will deactivate them and you may or may not have to set the settings for some of them back up again. At this point I was able to login to Word Press back end. You can then return the plugins or themes folder back to the original name and log out of Word Press and back in again. The only real way to tell if it was a plugin is to activate your plugins one by one again. To test if it was a theme place your themes folder back to original name and log out of Word Press and back in. If the Site breaks again go back to your cPanel and delete the folder for the theme that was in current use on your Site and the theme will revert back to the default Word Press Twenty-Eleven theme. If the default theme is what you were using then delete the folder for the default theme and re-download it from Word Press and upload it to your themes folder via FTP or cPanel and this should resolve your issue. Sorry for being so wordy and let me know if this helps!



    500 Internal Server Error can happened if your website use more memory than allowed by your server.

    Many people has reported that these features may use lots of memory:
    – Database Backup
    – File Change Detection

    You may need to disable the features if they’re the cause of your issue.

    But for now, you need to gain login to your backend and perhaps you may need to perform a complete reinstallation of the plugin. Here has the information you need:

Viewing 6 replies - 1 through 6 (of 6 total)
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