I requested a refund after purchasing it.

  • jojikhwan

    (@jojikhwan)


    3 years, 9 months ago

    Hello.
    I requested a refund after purchasing it.
    But they say they’ll give you a refund, but you can’t actually get a refund.
    It’s been a month, but I’m leaving it here because I can’t get a refund.

    ID: dreamwebs

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Xpro

    (@xpro)

    3 years, 8 months ago

    Hi,

    This is a follow-up email on your refund request. We will not able to hear anything from you in our support form.

    If you don’t receive your refund then we’d like to assure you that we are trying our best to expedite the process on our end.
    We are in contact with the payment gateway and will update you soon.

    As per our 14-day full refund policy, we’d like to assure you that you will receive a full refund for your purchase.

    If you have any other questions you can contact our support team from here.

    Plugin Author Xpro

    (@xpro)

    3 years, 8 months ago

    Hi,

    Hope you are doing well. After investigation, we found that the refund we did from our system on August 16th was not proceeded by the Bank (Please see the screenshot sent in the ticket that you have opened with us)

    However, If you see the second screenshot that we have processed through the bank. Kindly, please confirm at your end in 1 to 5 business days that you get the refund. We will actively monitor this ticket for you and will be waiting to hear from your end.

    Again apologize for the inconvenience from Bank side and rest assured there was not any delay from our end as screenshots have been sent along with proof.

    Thank you and looking forward to hearing from you.

Viewing 2 replies - 1 through 2 (of 2 total)

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