Support » Plugin: 10Web Social Photo Feed » I only see a white block

  • Resolved ireneirene



    I installed the free plugin, and inserted a hashtag. On the preview page it shows only a white block, no content. What do I do wrong? When you fill in a hashtag it should show all posts with that hash right? Not only the ones you posted on your own account?

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  • Plugin Support Zhanna Khachatryan


    Hi @ireneirene,

    Thanks for your inquiry.

    Yes, it should show all hashtags not just those of your account.

    When creating the feed, please choose Top not Recent (recent shows only the posts from last 24 hours).

    If you have chosen Top, then please publish the feed and check again.

    If again it’ll show a blank page, then please try to add another popular hashtag and check again.

    If no luck, then please send us the feed page URL to check the issue.



    Hi Zhanna,

    Thanks, that worked!

    I have another question, I cannot find this on your website: I would like to show the posts the way you see them when you manually include a post, with likes, tags etc (like on this website
    Is that possible with the settings you offer in the paid version?





    Please, note that in the forum we are replying to the free product related question only. For the questions regarding the Premium version, please contact our support team using the following form.

    Thank you!

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