Title: Problem with plugin
Last modified: August 24, 2016

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# Problem with plugin

 *  Resolved [Martin Tonev](https://wordpress.org/support/users/micro-design/)
 * (@micro-design)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/i-need-help-78/)
 * I have wordpress theme installed, and everything is ok, but when you see the 
   website from phone or table you see this:
 *  `[ewf-pricing-item plan=”Starter” cost=”$69″ period=”per month” options=”Unlimited
   small tasks per month,One website,Tasks response 6 hours (business hours),Live
   chat 24h and email support (business days),Web store advices improvements advices,
   Monthly security checks ” link=”#”]`
 * Link [http://microdesign-web.com/my-opencart-support-service/](http://microdesign-web.com/my-opencart-support-service/)

Viewing 5 replies - 1 through 5 (of 5 total)

 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/i-need-help-78/#post-6037925)
 * What is the name of the plugin you’re using for that?
 *  Thread Starter [Martin Tonev](https://wordpress.org/support/users/micro-design/)
 * (@micro-design)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/i-need-help-78/#post-6037926)
 * This is themeforest theme and jetpack – really very strange problem.
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/i-need-help-78/#post-6037931)
 * Ok then, as that is a commercial theme, we ask that you please go to their official
   support channel. In order to be good stewards of the WordPress community, and
   encourage innovation and progress, we feel it’s important to direct people to
   those official locations.
 * Forum volunteers are also not given access to commercial products, so they would
   not know why your commercial theme is not working properly. This is one other
   reason why volunteers forward you to the commercial product’s vendors. The vendors
   are responsible for supporting their commercial product.
 *  Thread Starter [Martin Tonev](https://wordpress.org/support/users/micro-design/)
 * (@micro-design)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/i-need-help-78/#post-6038012)
 * Nop the problem was not theme – Now I update WordPress to v4.2, also JetPack 
   was updated and the problem is solved. I dont know which exact fix this isssue,
   WordPress or JetPack, but now everything is OK.
 * Thanks
 *  Moderator [James Huff](https://wordpress.org/support/users/macmanx/)
 * (@macmanx)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/i-need-help-78/#post-6038014)
 * You’re welcome!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Problem with plugin’ is closed to new replies.

 * In: [Fixing WordPress](https://wordpress.org/support/forum/how-to-and-troubleshooting/)
 * 5 replies
 * 2 participants
 * Last reply from: [James Huff](https://wordpress.org/support/users/macmanx/)
 * Last activity: [11 years, 4 months ago](https://wordpress.org/support/topic/i-need-help-78/#post-6038014)
 * Status: resolved

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