Support » Fixing WordPress » I need BIG help.

  • Resolved Boo_77

    (@boo_77)


    UG. I was trying to upgrade. I think I did something REALLY wrong. My site is gone. I can’t get in to wordpress admin. I DO have a back up, but I think the problem goes way past needing a backup just yet.

    So I went to my cpanel.
    To Fantastico.

    Here’s where I went wrong. I deleted wordpress instead of upgrading wordpress.

    And then to make matter’s worse. I thought, that I needed to do something in my FTP.

    So I have played in that part too. And still no site back.

    I am not really sure what to do next. I have tried to do a restore over in the cpanel and it says “loading, sending request” I assume it would take a long while to do that so do I let it go and just see what happens?

    I really don’t know where to start with getting this fixed. Any help would be appreciated.

    Boo from http://discoverboo.com

    What also puzzles me is that my favicon is still there.

Viewing 15 replies - 1 through 15 (of 38 total)
  • Roy

    (@gangleri)

    With a little luck, the worst that happened was that you deleted your wp-config file along with the rest. This can be solved relatively easily by doing a new install and enter the ‘old info’ in the new wp-config file. The database (hopefully) is left intouched and all posts, etc. are still there.
    If you action deleted everything, including the database, you will indeed have to restore the backup.

    Boo_77

    (@boo_77)

    So, I should cancel the current restore that is “sending request”

    And then am I doing the new install in fantastico? Because I did that already and that was when it went ka-poof. Or do I need to reinstall the newer version of wordpress in to my FTP??

    I am so confused. Last time I did this it went so easily. I had not a single problem.

    khmedia

    (@etdsbastar)

    Try making manually.

    Download wordpress latest version from http://www.wordpress.com extract the downloaded zip. Rename wp-config-sample.php to config.php and then edit the config.php file according to your suite (your database and username and other details), save the file.

    copy the complete extracted wordpress into your public_html folder.

    [signature moderated Please read the Forum Rules]

    Roy

    (@gangleri)

    Boo, do you have a control panel or plesk or something? First have a look if you still have a database with content. If that is the case, then do the (manual) install/upgrade. If not, proceed with the backup restore request.

    khmedia

    (@etdsbastar)

    Boo, do you have a control panel or plesk or something? First have a look if you still have a database with content. If that is the case, then do the (manual) install/upgrade. If not, proceed with the backup restore request.

    Backup the database first. Then do whatever you like if you want to save your data.

    Boo_77

    (@boo_77)

    etdbaster. I will try that tomorrow if this hasn’t been solved. I am in Australia and it’s getting late.

    But I have one more question before I try anything else.

    In my cpanel/fantastico if I go to the part where you install/remove wordpress, it only has wordpress 2.7 available. No 2.7.1

    I currently have 2.7.1 in my FTP but if that version isn’t available in my cpanel could THAT be the problem??

    Roy

    (@gangleri)

    Since you said that you already have a backup, my advice it to first see if your database / blog content is where it should be and if that if the case, install a new WP manually. I have no clue what these automatic installs of fantastico do, so I don’t trust them.

    figaro

    (@figaro)

    See if the videos below demonstrating how to upgrade with Cpanel are of any help.

    How to Upgrade WordPress to Using Cpanel

    Boo_77

    (@boo_77)

    Gangaleri I am getting a little worried.

    You said make sure the database/blog content is where it should be.

    But the file that I always get when I do a back up through cpanel looks like this…

    Backup-2.22.2009_08-05-46_discover.tar.gz

    And I don’t know how to open that to see. Maybe I have been “back up” the wrong way. I have watched the video (1 not 2) that figaro sent a link to and all of that was chinese to me. I’ve never gone in to that SQL thing.

    whooami

    (@whooami)

    Member

    But the file that I always get when I do a back up through cpanel looks like this…

    Backup-2.22.2009_08-05-46_discover.tar.gz

    thats perfectly normal.

    a tar.gz is a compressed archive, like a .zip file. you can open that file with winzip, for instance.

    thisisedie

    (@thisisedie)

    @etdsbastar

    If you’re going to be solving peoples problems you might start by not giving them incorrect information. You don’t download WP at wordpress.com. You download it by clicking the red link in the upper right side of this page that days “download”.

    Boo, what I’m trying to say is: use your Cpanel to see if the database is still there. If it is, you don’t need the backup, you can just reinstall WP with the old database information.
    If the database was deleted, then you’ll need your backup to restore things.

    Hm. I am trying. I don’t really know how to use my cpanel. Up until now I didn’t know that it had so many other features that would apply to me. I am still relatively new to all of this. With those instructional video’s I can see where everything is but that doesn’t mean I will know if the database is still ok.

    I am having trouble with my wordpress password and account. We reinstalled wordpress to the FTP and have replaced all of the files that we took out to keep safe. And this is the warning we get now if we try to view the site.

    Error establishing a database connection

    This either means that the username and password information in your wp-config.php file is incorrect or we can’t contact the database server at localhost. This could mean your host’s database server is down.

    * Are you sure you have the correct username and password?
    * Are you sure that you have typed the correct hostname?
    * Are you sure that the database server is running?

    When this originally happened, when I tried to log back in to wordpress admin and then even here, I had a lot of trouble. When I requested a new password (kept telling me invalid) and then gave them my email address it said that no such user was registered with that email address.

    I’m not sure if that’s now become the problem. Maybe my config file has the wrong password in it??

    OK I am in my file manager thing and it would appear that everything is there. I still have reservations about what I really know and if I am correct. So if someone could ask me to find them a special file that would ONLY be there if my database was OK that would be good.

    Then I would think that I need to reinstall wordpress once again. Is the best way to do that through cpanel or through file manager or on my FTP??

    The pre-last post suggests that you deleted the wp-config file. Not very smart, but no disaster when you put the old info in the new wp-config file.
    In your cpanel there should also be a part with databases, go there and try to find out if you still have a database. You can’t see that in the file manager, since files and the database are two completely different things.

Viewing 15 replies - 1 through 15 (of 38 total)
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