I keep getting ERROR when I try to install

  • speedingbeauty

    (@speedingbeauty)


    8 years, 2 months ago

    So far I have gone through all the steps to setting up. I come to the page where it ask for
    Database name
    Username
    Password
    Database Host
    Table Prefix
    I put all of that in and I keep getting error. Am I doing something wrong?

Viewing 2 replies - 1 through 2 (of 2 total)
  • catacaustic

    (@catacaustic)

    8 years, 2 months ago

    That means that one or more of those details is not correct. It’s very easy to get these wrong as one character off will give you an invalid login and you’ll see that error, so sometimes trying to cut-and-paste can be the best way to do things.

    If you’re 100% sure that you’re entering them correctly, you’ll need to talk to your hosting company to find out what’s blocking the connection.

    adiant

    (@adiant)

    8 years, 2 months ago

    In addition, many people get confused about the meaning of “Username” and “Password”. This is a Username and Password defined to access the Database, NOT the Control Panel (hosting company) user/password or the WordPress user/password.

    Again, talking to your hosting company is your best bet to sort that out.

Viewing 2 replies - 1 through 2 (of 2 total)
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