I have deactivated the plugin but still members cannot log into the account.

  • Resolved domingon

    (@domingon)


    3 years, 9 months ago

    Hi

    I installed reCaptcha by BestWebSoft plugin and trying to set it up i still had issues with log in…unsure if it is compatible with Metabox forms. Anyhow, i since deactivated but still members cannot log in.

    REgards

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter domingon

    (@domingon)

    3 years, 9 months ago

    I have tried everything:
    1) deactivated plugin
    2) deleted plugin
    3) deleted key setup in google recaptcha
    4) cleared brower cache
    5) deactivated another inactive captcha plugin just in case

    Still not allowing logins. For the life of me, I don’t know what’s happened!

    Plugin Author bestwebsoft

    (@bestwebsoft)

    3 years, 8 months ago

    Hi,

    In order to access your dashboard, it is necessary to deactivate plugin manually. Please complete the following steps:
    1) Go to the your_wp_root/wp-content/plugins folder via FTP (http://codex.wordpress.org/FTP_Clients);
    2) Find and rename “google-captcha” folder into “google-captcha1”;
    3) After you log into your dashboard, you can rename the folder back.

    Please make sure you have correct “Site key” and “Secret key” entered on the plugin settings page. Get correct keys you can here – https://www.google.com/recaptcha/admin#list. If you sure the keys are correct, provide a link to the login page (the plugin should be activated), and we’ll try to detect the problem.

    reCaptcha by BestWebSoft is compatible with forms that are indicated on the plugin page.
    To add reCaptcha field to custom form, please follow the instruction: https://support.bestwebsoft.com/hc/en-us/articles/202352499

Viewing 2 replies - 1 through 2 (of 2 total)
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