I have a problem with update my catalog

  • Resolved hussamsara

    (@hussamsara)


    4 years, 7 months ago

    Hello,

    I have a problem on my website, whenever I want to update my catalog, I do all the steps and and finish the whole process. But in the end it gets me to “something went wrong when connecting to Facebook! Please try again.”

    I have tried it for a few times already and in more than a way and still didn’t work.

    Please help me with this problem as soon as possible.

    Thank you very much.

    Greetings,
    Hussam Sara.

    • This topic was modified 4 years, 7 months ago by hussamsara.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Damianne P (a11n)

    (@drwpcom)

    4 years, 7 months ago

    Hi @hussamsara. Please check if this process works for you:

    1. Go to wp-admin/options.php and search for wc_facebook_external_business_id
    2. Change the value for that field to just the basic title of the Facebook page without any extra characters in place.
    3. Save changes.
    4. Locate the wc_facebook_external_business_id field again and verify that the changes in place did save.
    5. Try to connect to Facebook again.

    Does this help? Please let me know if you have any follow-up questions.

    Thread Starter hussamsara

    (@hussamsara)

    4 years, 6 months ago

    Unfortunately, it does not work …
    I did everything and it still doesn’t work

    AJ a11n

    (@amandasjackson)

    4 years, 6 months ago

    Hi @hussamsara

    At step “What is Woocommerce Extension V2 allowed to do” make sure all fields are open. Facebook recently updated their settings to toggle “Manage your business” permission to Off by default.

    Please let us know how this goes.

    AJ a11n

    (@amandasjackson)

    4 years, 6 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 4 replies - 1 through 4 (of 4 total)
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