I was having issues with the installation of the plugin on my website. We are currently in dev mode, launching beta next week, and the support team has helped me all the way through.
I would advise anyone who is in need of support to go to the site, register, and submit a ticket. My issues were resolved in a span of 48 hours, and that is with us going back in forth for a day talking about what could be causing the issue.
Hopefully this helps some of you who have had issues with the plugin. I really do like how well this plugin is working for my site.