I get no response from Mailpoet premium support

  • Resolved sidekickit

    (@ecommany)


    11 months ago

    I paid for a premium subscription for a new website a month ago.

    I would then receive a key to activate the premium service. But I never got it. Only message that the account could not be activated.

    Since then, I haven’t had a response from MailPoet. I have made 3 separate support requests and all without any response except an automatic one.

    I understand that this is not the right place to report it. But I do not know how else I can get in touch with MailPoet itself. They have no chat or phone number.

    The support requests are related to the same mail address as related to this account.

    Please help me. Thank you. I know that MailPoet is monitoring this forum.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter sidekickit

    (@ecommany)

    11 months ago

    Thank you @mr108, but I have already sent 3 mails to that email address.

    Te only thing I get is an automated message when I start a new conversation with some auto generated solutions. Those doesn’t solve my problem so I respond with the text that I still need support (as requested). But after this message I did not receive any mails anymore.

    For example, request number: 9393858

    I think that MailPoet needs to manually activate by subscription.

    • This reply was modified 11 months ago by sidekickit.
    Moderator Support Moderator

    (@moderator)

    11 months ago

    I paid for a premium subscription for a new website a month ago.

    The developer cannot help you here with that. For pro or customer support, please contact the developer on their site. This includes pre-sales information.

    As the developer is aware, customers may not be supported on this site.

    https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products

    Plugin Support Lynn J.a11n

    (@lynnjat7)

    11 months ago

    Hi @ecommany,

    Thanks for reaching out here on the forums, it was definitely the right thing to do. Thanks also for sharing the ticket number.

    I was able to locate your ticket in our system and you are correct – no one has responded and I’m so sorry about this. For some reason, this ticket was not marked correctly and was not visible in our support queue.

    I am having our internal team look into what happened here but in the meantime, I have responded to your ticket. The response should go to your email so please check there for my message. If you don’t see it, please ping us here on this thread and we will continue to follow up.

    And again, my apologies!

    Thread Starter sidekickit

    (@ecommany)

    11 months ago

    Thank you. I have responded to your mail.

    Plugin Support Ojoma a11n

    (@geraltrivia)

    11 months ago

    Hello again @ecommany ,

    Thank you for getting back to us and letting us know.

    We will follow up with you via the support ticket #9393858.

    Thank you for your patience and apologies once again for the delay.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘I get no response from Mailpoet premium support’ is closed to new replies.