[resolved] I get a blank screen when I try to view the site. (6 posts)

  1. ChinaJoe
    Posted 1 year ago #

    I have just moved a website from HostMonster to iPage using WP Duplicator.

    Everything went fine and I can login to admin but when I try to view the site I just get a blank screen.

    I disabled all of the plugins but it did not help.

    Can anyone help with this problem.


  2. Cory Lamle
    Plugin Author

    Posted 1 year ago #

    Hey ChinaJoe,

    Checkout this section on the FAQs I believe it may help with this issue:
    -> Browse to: http://lifeinthegrid.com/duplicator-faq
    -> Find section: "3. Troubleshoot=> Why do I get a blank/white screen on my site?"

    Hope that helps!

  3. ChinaJoe
    Posted 1 year ago #

    I went through the installer.php again with http://www.findyourbestpet.com and when it finished it shows everything completed with the following warning.

    MEDIA SETTINGS WARNING: The table 'wp_options' has at least one the following values ['upload_url_path','upload_path'] set please validate settings. These settings can be changed in the wp-admin by going to Settings->Media area see 'Uploading Files'

    Does that mean anything to you?


  4. Cory Lamle
    Plugin Author

    Posted 1 year ago #

    That is usually related to images not showing up correctly, have you tried looking into these recommendations?

    WP-CONFIG: Check to make sure your wp-config.php file is correct. See the wp-config.php codex for a complete rundown.

    UPDATE: Be sure your using the latest version of the plugin and WordPress.

    WP TROUBLESHOOT: Check the WordPress Troublshoot Codex

    CHECK THEME: Change to a new theme really quick to make sure the theme and plugin are not having a conflict. This usually isn't the case but it is a good sanity check.

    VALIDATE PLUGINS: Try to disable all other plugins temporarily and see if the issue persists. If it gets fixed then you will have to manually enable each plugin till you see where the plugin conflict may be occurring, you can do this at install time from Step 2.

    CHECK BROWSER: Open another web browser and see if the white screen still shows. If not then it may be a browser cache issue. You can usually fix this by holding down ctrl+F5 or manually deleting your browser cache.

    CACHE PLUGINS: Clear all your cache plugins. Sometimes they can cause issues, do this before you create your package.

    PERMISSIONS: Check the permissions on plugins files. Directories should be 755 and files should be 644. Also validate the group/owner is the same as other plugins that work.

    LOGS: Check the php error logs and the duplicator logs and see if there are any clues...

    Hope that helps!

  5. ChinaJoe
    Posted 1 year ago #

    Thank you very much for all of your help.

    After going through the update procedure tooo many times I finally got all three site up and running again.

    Of course now I have to go back and re-enter everything because I could never get the backup from the other host running correctly.

    But, that is just a small problem.

    Thanks gain,

  6. Cory Lamle
    Plugin Author

    Posted 1 year ago #

    Sure thing, hopefully next time things will run smoother..

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