I don’t want to send a confirmation email

  • Resolved picadera

    (@picadera)


    3 years, 12 months ago

    Hi!

    I just started using SendInBlue. I am using your plugin to create forms as they automatically match my website style. So far so good.

    Now, in the settings for the form I explicitly say that I don’t want to send a confirmation email. Why? Because I have an automation set up that already sends a confirmation email with a voucher code.

    Still, every time I test the form, I now receive TWO confirmation emails. The default one and the one from my automation.

    What am I doing wrong? In any case, I don’t ever want to send a confirmation email as I think it is a bit spammy.

    Here is a screen shot of the settings:

    View post on imgur.com

    Thanks,
    Philipp

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Dulé

    (@lephenixdelafamille)

    3 years, 12 months ago

    Hi Philipp,

    I just subscribed and received double opt-in template which corresponds to the settings screenshot you shared. Upon confirming subscription, I received final double opt-in confirmation and automation template.

    You can disable double opt-in and just use the welcome email with coupon code. It will provide similar benefits as a double opt-in without adding an extra step 😇

    • This reply was modified 3 years, 12 months ago by Dulé.
    • This reply was modified 3 years, 12 months ago by Dulé.
    Thread Starter picadera

    (@picadera)

    3 years, 12 months ago

    Hey Dulé,

    I am not sure I understand your solution. I just deactived double opt in and now I only get the welcome email with the voucher code.

    However, I operate from within the EU, so deactivating double opt in does not feel like a legally ok nor technically sound solution.

    In case I missunderstood, please re-phrase your answer. Thank you for the effort!

    • This reply was modified 3 years, 12 months ago by picadera.
    • This reply was modified 3 years, 12 months ago by picadera.
    Thread Starter picadera

    (@picadera)

    3 years, 12 months ago

    Maybe to be more explicit: the key issue is that I deactivated sending a confirmation email, but SendInBlue still sends a random default one. I don’t want to send any confirmation emails. I even have it checked off in the form settings.

    Thread Starter picadera

    (@picadera)

    3 years, 11 months ago

    Hey!

    Any update on this? I think the plugin is not working as intended here.

    One more addition, I also use the WooCommerce plugin you provide and here the track events are not created properly. The cart_updated and cart_deleted events are missing.

    Any plans and a timeline to fix the two issues?

    Thanks

    Plugin Author Dulé

    (@lephenixdelafamille)

    3 years, 9 months ago

    Hey Philipp,

    I saw that Enzo responded to your inquiry via a direct support ticket. I’ll mark this thread as resolved.

    Kind regards

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘I don’t want to send a confirmation email’ is closed to new replies.