• Resolved pawelriversedge

    (@pawelriversedge)


    Hello!

    I’ve just installed the plugin, set a new form and did some testing. I don’t receive any messages sent via the form.

    Does the messages are going into WordPress administrator e-mail? If yes, is this possible to change it without changing administrator e-mail?

Viewing 6 replies - 1 through 6 (of 6 total)
  • The notification email is sent to the default email address, however this can be changed in the form settings:

    Form>Settings>Notifications>Default Notification>Send To Email Address

    Thread Starter pawelriversedge

    (@pawelriversedge)

    I even don’t receive any notifications, they aren’t even in spam folder.

    Hey @pawelriversedge and @taylordesigns,

    I’m sorry to hear that you’re having issues with email delivery.

    To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

    If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

    To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    I hope this helps 🙂

    Hey @pawelriversedge and @taylordesigns,

    We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

    Thread Starter pawelriversedge

    (@pawelriversedge)

    Hello! Thanx for Your message. I’ve dropped this plugin and switched to Chat mode with another plugin and even started to receive more messages from users than before I’ve used only contact form. Seems that classic contact forms will be slowly fading out from general websites, but for sure they are still very important in the business. Take care and good luck!

    Hey @pawelriversedge,

    We sincerely hope that you can find your way back to WPForms someday. In case you have any questions about WPForms lite in the future, please feel free to reach out.

    Kindly,

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘I don’t see messages sent by a form’ is closed to new replies.