Dear Jay,
We’re really sorry for the problems you had using the plugin.
I don’t think this is a good practice to leave such a bad review just you couldn’t understand how to get it work in 30 minutes. That’s not just fear, don’t you think so?
It would be much better if you stated the problems with the plugin, maybe you have some offers to make it better.
The whole thing is about cooperation and mutual respect for the work we do.
In this case a detailed feedback would be very helpful not only for your case, but for the others who face any problems. We’re willing to assist you and anyone else to fix what is wrong with the plugin and make it even better!
Besides, I should note that we do have 30.000 active users. This is the best proof that our plugin is simple to use and is well programmed.
Another proof are so many good reviews for our plugin.
You can see them here: https://wordpress.org/support/plugin/popup-builder/reviews/?filter=5
Anyway, we’re still open for cooperation, and if you provide details of the problem you have, we’ll do our best to help you fix all ASAP!
Best regards,
Sygnoos Team.
Thread Starter
beruud
(@beruud)
I apologize, I have 20+ clients at any given time and I don’t have time to try and recreate it… plus the site was already launched with a different plugin. I am sure it is a good plugin, but not for me.
Hi Jay,
We know that there is no perfect plugin which will work on all environments.
If you have some time please give it a try again and reconsider your review because it affects very much on our reputation.
Thank you for understanding and cooperation.
If there are any issue or question we would love to help you, just drop us an email to support@popup-builder.com and we will make everything to satisfy your needs.
Best Regards,
Sygnoos Team.
