Support » Plugin: Yoast SEO » I did not manage to get premium …

  • I have been trying to buy their premium version for three days now but without any luck; the problem is that it is a business purchase within EU and the VAT should be deducted. Indeed, there is an option on their checkout system to enter VAT number however, when I try to place the order I am getting this error “Error: We cannot check if your VAT number is correct because the VAT checking system for the EU is currently down. We’re sorry for the inconvenience. Please try again later.”

    I contacted their support and …… I was given the option to place the order without VAT deduction!!! The other option was to … wait (probably infinitely) for few more days… (I have already been trying for three days now).

    Since they provide such “solutions” to potential customers, I feel lucky that I will not need their tech support; I ended up buying another similar plugin.

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  • Hi @grouchotas,

    We are sorry you feel that way about us. We did provide you with a discount code to compensate for the VAT, but that email obviously reached you too late.

    Thank you for your time.

Viewing 1 replies (of 1 total)
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