Woo Payments is a great way to lose a ton of control in how you manage your store. Since it uses Stripe Express instead of Stripe, you give WooCommerce (the company, Automattic) complete control over your business’s finances. They can see all of your transactions and even cancel or refund them. I don’t want to hand over access to all of my business’s transactions to a third-party company. Do you? Who knows what they use that data for after we give it to them for free.
On top of that, Woo Payments is a horrible choice if you do any subscriptions or payment plans. We tried to switch away from it due to the lack of access to our own financials, but it kept charging subscriptions even after it was disabled and deleted. On top of that, it kept charging payment plans that had already been paid in full and should have hit their “expire after” point.
Even worse, we had NO IDEA it was charging our customers until we got a mysterious Stripe payout. It didn’t create any Orders or evidence that it had done anything within the site, and there’s no way to access that information via Stripe Express. Our customers didn’t get any notification that they’d been charged either. We couldn’t track down the payments until we re-enabled Woo Payments on the site, and even after that we couldn’t refund them and had to ask Woo support to refund them for us.
I’ve built over 100 eCommerce sites and I can’t think of a single instance where I’d recommend Woo Payments as your store’s payment processor.
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