Support » Plugin: Contact Form 7 » I click ‘submit’ and don’t get a ‘thank you’ message

  • I used Contact 7 to create an email form, but when I click the ‘submit’ button, I don’t get a “thank you for your submission’ or any kind of indication the form was sent. I’m getting the test form submissions, so it’s working, but the form doesn’t generate the submission acknowledgement.

    What am I doing wrong? Thanks!

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • the reason lies in your css style.

    find:

    .form-info,
    span.wpcf7-not-valid-tip,
    div.wpcf7-response-output

    and remove
    display: none;

    Thanks! Where do I find the CSS style on the page to remove the display code? How do I get to it?

    remove line 4023 (display:none) of themes/posterity/style.css

    Thread Starter sarahb1863

    (@sarahb1863)

    Thanks, but I tried that and it didn’t change anything. I filled out the form, clicked ‘submit’ and all that happened is the fields all went blank. Do I need to do something else?

    This file style.css?ver=1.0&time=1622570679 isn’t changed (caching?)

    div.wpcf7-response-output{
    	background-color: #e9fdd5;
    	border: 1px solid #a6e368;
    	padding: 6px;
    	margin: 12px 0 0;
    	color: #3dcb05;
    	font-size: 13px;
    	line-height: 20px;
    	text-align: center;
    	/* remove  */ display: none; /* remove  */
    	/*cursor: pointer;*//*there is no action on this div*/
    }
    • This reply was modified 5 months, 4 weeks ago by Erik.
    Thread Starter sarahb1863

    (@sarahb1863)

    Weird! When I access the CSS Style sheet I see this:

    `background-color: #e9fdd5;
    border: 1px solid #a6e368;
    padding: 6px;
    margin: 12px 0 0;
    color: #3dcb05;
    font-size: 13px;
    line-height: 20px;
    text-align: center;
    /*cursor: pointer;*//*there is no action on this div*/

    Am I accessing the wrong CSS stylesheet? The stylesheet I’m editing is the main one, right at the top of the list.

    no simply use ctrl + F5 (on chrome) to reload without browser cache. or a private session to double check!

    AND/OR clean the website server-side cache

    TLDR; browser cache stores resources fetched from the web so that they can be accessed quickly at a latter time if needed. These rules are set up for example in apache with mod_expires (but nginx and iss has their own method).
    Browser cache should not be confused with server-side caching where the server delivers to users a static file (html) generated from a dynamic resource (php).

    • This reply was modified 5 months, 3 weeks ago by Erik.
    Thread Starter sarahb1863

    (@sarahb1863)

    OK, but what I’m saying is when I look at the CSS Style in WordPress for this website, the line isn’t there. It’s gone, but the form still isn’t giving me any acknowledgement when I submit the form.

    Here is the form page if you want to try it out:

    https://ogb.433.myftpupload.com/contact-us/

    Thanks!

    your files has an argument like timestamp=1622570679 (1 June 2021 18:04) for this I suppose you have a server side caching plugin, and you need to purge the cache of that plugin too

    • This reply was modified 5 months, 3 weeks ago by Erik.
    Thread Starter sarahb1863

    (@sarahb1863)

    This is the list of plugins I have:

    CoBlocks
    Contact Form 7
    Elementor
    MetaSlider
    Sucuri Security
    WP101 Video Tutorials

    Which one do I need to purge the cache of? And, how do I do it?

    Thanks for your help.

    it can be related to your template (search for enqueue) or your host, but not with this plugins.

Viewing 11 replies - 1 through 11 (of 11 total)
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