Support » Everything else WordPress » I can’t unsubscribe from wpForo Plugin

  • Resolved Rafx

    (@rafx)


    Hi,

    I got emails about wpForo Forum plugin, that I don’t want. When I click on “unsubscribe from this plugin” nothing changes. The button I think should change to “subscribe to this plugin”, but that does not occur. I checked this on chrome and on firefox and I still get emails. In my profile no info about subscriptions to this plugin, but emails still come.
    Any help with that?

    Regards,
    Rafal

Viewing 8 replies - 1 through 8 (of 8 total)
  • KameleonChic

    (@fashionchicimage)

    Hi I have the same issue..today I’ll try smth new: log out of forum and hope this is the solution 🙂

    Moderator Jan Dembowski

    (@jdembowski)

    Brute Squad and Volunteer Moderator

    You’re subscribe to many things but it doesn’t look like the wpForo Forum plugin is listed there.

    https://wordpress.org/support/users/rafx/subscriptions/

    Yes, I know that, but I want to unsubscribe from the wpForo plugin and I can’t, the button does not work. After clicking it, it still says unsubscribe…

    Moderator Samuel Wood (Otto)

    (@otto42)

    WordPress.org Admin

    @rafx I can’t duplicate your problem here.

    That button is basically a link. It will show “Subscribe” if you are not subscribed, and “Unsubscribe” if you are subscribed.

    Clicking it will reload the page, and then it will show the other one. Simple toggle, basically.

    I checked our database, and you are definitely not subscribed to that plugin’s forum.

    Additionally, we do use memory caching, so I went and had a look at the contents of our memory cache. There’s 18 users subscribed to that plugins forums in the database, and the same 18 users show up in the memory cache. You’re not on either list.

    So, near as I can tell, you’re not subscribed, we’re not sending you any further emails, and the button should say “Subscribe” for you. And indeed, when I use my admin powers to pretend to be logged in as you, I see a “Subscribe” button there, not an “Unsubscribe” one.

    Now, note that because of the vagaries of email and such, unsubscribing isn’t immediate. Some emails may still be in transit or queued up for sending, but by and large, we shouldn’t be sending you any new emails from that forum unless you’re subscribed to them in some other way, such as being subscribed to a specific topic or something like that.

    Moderator Samuel Wood (Otto)

    (@otto42)

    WordPress.org Admin

    Update: Got it to happen for a different user and forum. Working on tracking down a cause. In the meantime, the emails should stop soon.

    Now the button changed to “subscribe to the plugin”, so I hope, it should be ok now.

    Moderator Samuel Wood (Otto)

    (@otto42)

    WordPress.org Admin

    I’m still trying to find the cause, but at least I know the symptoms. In the meanwhile, the emails will stop. I apologize for the inconvenience. Please don’t mark us as spam. Thanks. 😊

    Thank you for help.

Viewing 8 replies - 1 through 8 (of 8 total)
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