Support » Theme: Sydney » I cant print my page out

  • fukuchann

    (@fukuchann)


    Hi

    Thank you always your support.
    I need your support again.
    Please chech my question below again.
    Thank you!!

    my question

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Hi,

    First of all, ​Please accept my apologies for the delay in response. I really appreciate your patience.

    As checked with the web browser’s inspector tool, seems likely the new print.css file added when the plugin is enabled doesn’t load on your website.

    Perhaps the plugin wasn’t properly installed. Can you try reinstalling and re-enabling it once again? Reload your page before printing a page.

    Adding, you may also neet to clear cache, history, and restart your web browser after enabling the plugin.

    Regards,
    Kharis

    Thread Starter fukuchann

    (@fukuchann)

    Thanks for your reply.
    The printed out image is a little better, but there is still a gap between what you see and what you get.
    In particular, the colors are missing in some places and the lines are changing to show the image in a larger size.
    Please check my page again.

    Thanks.

    Hi,

    I am sorry, I can’t get the same issue after installing the plugin.

    You can try printing my test site, so you can compare.

    Which browwser were you trying to print your page with? Did you use either mobile or desktop web browser?

    Regards,
    Kharis

    Thread Starter fukuchann

    (@fukuchann)

    Hi,

    Thank you for the message.
    The test site is same as my page.
    Printing out image is difference with real page.

    I attach a link of the print out image below.
    Please check it and response.

    print out image

    Thank you.

    Thread Starter fukuchann

    (@fukuchann)

    Hi,

    How about the topics?

    Please send me the printing image you saw in your PC to me and tell me how to resolve the problem ASAP.

    Thank you.

    Hi,

    ​Please accept my apologies for the delay in response. I really appreciate your patience.

    I tested to print my homepage and got these:

    The plugin fixes messed list of menu links appearing at the top of printed page.

    Perhaps I didn’t catch your problem correctly? Please let me know.

    Regards,
    Kharis

    Thread Starter fukuchann

    (@fukuchann)

    Hi

    Thank you for the message.
    Please send me all of the printing image.
    I want to check the images to compare my images.

    Thank you.

    Thread Starter fukuchann

    (@fukuchann)

    Hi,

    Im considering to resolve the problem.

    The problem is seems to be effect of browser.

    I can confirm the problem using Chrome and Firefox. (Safari is no problem)

    Please tell me your PC environment and how to resolve the problem.

    Thank you.

    Thread Starter fukuchann

    (@fukuchann)

    Hi,

    I have tested using 2 pages below.

    The printing out images are difference between test1 and test2 even though they are difference only language.

    Please check to resolve the problem.

    Thank you.

    test1
    test2

    Thread Starter fukuchann

    (@fukuchann)

    Hi,

    I found the root cause of the problem.
    It seems that the CSS plugin is only support English. It does not seem to support Japanese. (If I set the WordPress language setting to Japanese, the printout formatting is broken.)
    My page is made in English and Japanese, so please modify the plugin to support Japanese as well.

    Thread Starter fukuchann

    (@fukuchann)

    Hi,

    Please respond the problem
    Thank you always!!

Viewing 11 replies - 1 through 11 (of 11 total)
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